Customer Service Representative

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　　Date:Jan 24, 2024

　　Location: New Century, KS, US

　　Company: IFF Family of Companies

　　Job Description

　　Great taste takes more than great ingredients. That’s why we go above and beyond. Every day. Tastepoint is the newest name in taste, backed by more than a century of experience. We are fueled by passion and enhanced by the technology and insights of IFF. Our purpose is to be the spark that advances our customers. We’re an agile, energetic product development partner with a fresh perspective. Tastepoint captures the essence of our customers’ ideas, and the imagination of their consumers. Together, we'll create a fresh take on taste. We solve customer challenges and craft consumer delight.

　　Your mission will be to lead, coach and develop the customer service team. We are looking for a Customer Service Manager with Manufacturing experience to join our talented team of 5 Customer Service dedicated representatives, coordinating with both internal and external customers for the Taste segment North America.

　　The role of the team is to create and maintain sustainable client-centered relationships with our customers. This is a very interesting and diverse role in one of our fastest-growing locations. This is a challenging role requiring a hands-on, pro-active self-starter that learns quickly and gets things done while guiding this team to success.

　　Job Requirements

　　How you will spend your time:

　　You will supervise, coach and support the team that has to ensure customer satisfaction in a good balance within our organization.

　　Build strong relationships with Account Managers and customers

　　Follow up on escalation of critical sales orders, customer complaints, QC issues

　　Liaise closely with other departments to resolve issues and potential bottlenecks

　　Monitor order fulfillment process

　　Trouble shooting and reporting as needed

　　Required Skills

　　Professionalism, self-development and being a good team player are key values

　　Excellent interpersonal and communication skills

　　Collaboration skills, are a quick learner and be able to Work with people from all backgrounds and disciplines

　　ability to multi-task, prioritize and manage time effectively

　　Required Experience

　　7-10 years of relevant Customer Service experience including 3-5 as manager or a similar position, in a multinational company

　　A Bachelor degree is preferred

　　MS Office products (Excel, Outlook, PowerPoint, Word) are required along ERP database experience

　　We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.

　　Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.

　　Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment. It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-to-world solutions that enhance the lives of millions around the globe.

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　　At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…