Description Customer Service Representative Openings!

　　Robert Half is trying to fill a position for an articulate, highly-skilled Customer Service Representative in the growing Insurance - Health industry. Do you love building solid customer relationships? Then this position may be for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a short-term contract / temporary engagement, and can work in Springfield, Massachusetts, this could be the Customer Service Representative position for you!

　　How you will make an impact

　　Give exceptional customer service in a timely fashion

　　Handle incoming telephone calls

　　Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

　　Field and send written business correspondence Requirements - Demonstrated ability to interact effectively with internal and external partners and clients/customers

　　Experience using Microsoft Office

　　Demonstrated knowledge of Microsoft Word

　　General familiarity with health insurance

　　Microsoft Excel experience highly desired

　　Foundational knowledge in Typing Data Entry

　　Adeptness in Microsoft Outlook

　　Call Center Customer Service experience preferred

　　Practical knowledge of health insurance

　　Medicaid Eligibility experience highly preferred

　　Comprehensive knowledge of customer service

　　Inbound Outbound Calls experience

　　2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

　　Critical thinking, problem solving, ability to work independently

　　No stranger to performing extensive research to resolve complex customer inquiries

　　Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlySound written and verbal communication skills

　　Ability to navigate multiple computer systems and applications

　　Supportive, positive attitude with a professional demeanour applied to all tasks

　　Customer service and office administrative skills

　　If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .