PENNYMAC

　　Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

　　At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

　　A Typical Day

　　Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core of every decision we make. Customer Service Representatives (CSRs) answer customer inquiries and resolve requests politely and timely. Additionally, CSRs have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All CSRs are provided training support through dedicated coaches and a structured internal training program to ensure professional success.

　　The CSR role is a full-time hourly position starting at $20/hour with a performance incentive plan to potentially earn an extra $400-$500+ per month . Pay ranges provided on job boards (e.g., Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role.

　　As a Customer Service Representative , youwill:

　　Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment

　　Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents

　　Conduct research to resolve and respond to customer inquiries accurately

　　Interact cross-departmentally to resolve customer requests, including escalations

　　Perform other related duties as assigned

　　Demonstrate behaviors that are aligned with the organization’s desired culture and values

　　Training:

　　Structured 8 week training is provided in office and full attendance is a condition of employment

　　Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role

　　Training is typically conducted Mon-Fri from 7:00 am - 4:00 pm PST

　　Post-Training Schedule:

　　CSRs will be assigned one of the below standard shifts:

　　6:00 am - 3:00 pm PST Only

　　7:00 am - 4:00 pm PST & CT

　　8:00 am - 5:00 pm PST & CT

　　9:00 am - 6:00 pm PST & CT

　　Overtime Requirements:

　　Normally 2 half-day shifts on Saturdays each month

　　An additional hour during peak call volume days (e.g., Mondays, mid-month, end of the month)

　　What You’ll Bring

　　Demonstrate patience, kindness, and understanding for customers during all interactions

　　Easily navigate multiple screens, find relevant data, and communicate clearly to customers

　　Computer proficiency, including Word and Excel

　　Deliver timely and accurate information in a fast-paced environment

　　Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment

　　Make decisions independently within set policy and procedures

　　Mortgage and/or financial services industry experience is a plus

　　Bi-lingual Spanish is a plus; additional per-call compensation may apply

　　Why You Should Join

　　As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

　　Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

　　Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

　　Comprehensive Medical, Dental, and Vision

　　Paid Time Off Programs including vacation, holidays, illness, and parental leave

　　Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

　　Retirement benefits, life insurance, 401k match, and tuition reimbursement

　　Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

　　To learn more about our benefits visit: https://pennymacnews.page.link/benefits

　　Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

　　Lower in range - Building skills and experience in the role

　　Mid-range - Experience and skills align with proficiency in the role

　　Higher in range - Experience and skills add value above typical requirements of the role

　　Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

　　Salary

　　$36,000 - $45,000

　　Work Model

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　　Requisition ID 24-29330

　　Location US-TX-Fort Worth

　　Position Type Regular

　　Category Customer Service

　　Education High School Diploma/GED

　　Years of Experience 0

　　salary $36,000 - $45,000