Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation range for this role is : $18-$19$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current employees and contract workers are not eligible.As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, youll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.What your day-to-day will look like:

　　Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routes```{=html}

　　```- Scan haul-away pods and verify stamps- Process changes or cancellations to delivery orders

　　What youll need to excel:At a minimum, youll need:

　　Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Itd be great if you also have:

　　High school diploma or equivalent1-year related experience preferably within a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skills```{=html}

　　```- Ability to thrive under pressure while delivering solutions that exceed customer expectations

　　In this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us.Does this sound like you? Check out what else RXO has to offer.Massive Benefits

　　Paid time off includes: 9 holidays, Hourly: Earn up to 13 days PTO, 40 hours bereavement leave, 8 hours volunteer time, jury duty, at least 2 weeks family bonding leave, 40 hours prenatal care leave, 40 hours COVID-19 leave401(k) with up to 4% company matchInsurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal servicesEmployee Assistance Program (EAP)Tuition reimbursement, adoption assistanceTax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending AccountOur CultureWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.The Next StepReady to join our team? Wed love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.We are proud to be an Equal Oppor