Customer Service Rep

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　　Date: Jan 23, 2024

　　Location: Manchester, NH, US, 03109-5311

　　Company: Hubbell Incorporated

　　Corporate Overview

　　Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

　　Division Overview

　　Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

　　Position Overview

　　In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.

　　Duties and Responsibilities

　　Service approximately 80-100 customer contacts per day

　　Provide price and availability, order status, and general customer information upon request

　　Interpret and communicate information from SAP ERP system and customer portal to customers

　　Process, resolve, and expedite orders

　　Collaborate with team members to balance out workload leading to a fast, high quality response for the customer

　　Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment

　　Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer

　　Participate in on-call rotation to service storm and power emergencies

　　Code calls/emails/chats to accurately reflect interaction type

　　Complete customer spreadsheet and other special notifications

　　Look up special pricing agreements and convey accurate price to internal and external customers

　　Create quotes as permitted within pricing guidelines

　　Facilitate creation of customer order reports

　　Facilitate customer inquiries thru case management in SalesForce

　　Skills and Experience

　　SAP experience preferred

　　Experience working with customers to solve problems

　　Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.