Description:

　　• Manage the end-to-end order management process for configure-to-order (CTO) equipment projects; including order entry, scheduling, purchase order execution, and fulfillment. • Lead a team of Order Handlers providing guidance, coaching, and support to drive performance and foster an inclusive and positive work environment. • Collaborate with cross-functional teams, such as Sales, Manufacturing, Engineering, Logistics, and Project Management, to ensure seamless execution and delivery of CTO orders. • Develop and implement best practices for order workflow, ensuring accuracy, compliance, and quality. • Analyze order data, key performance indicators, process flow to identify bottlenecks and inefficiencies for improvement and optimization. • Communicate proficiently and effectively with internal stakeholders to provide updates on supply chain order status’ and situational resolutions with a just-in-time urgency. • Ensure the best possible customer service through professional customer interaction and management of orders during a project’s lifecycle • Lead, train and manage a team of order management staff responsible for the processing of customer orders in accordance with company SOP’s • Support the Order Support team Supervisor to ensure accurate and timely responses are maintained. • Functional daily responsibility for all order handling employees (evaluate, hire, wage determination, over-time management, etc.) • Execute and monitor appropriate customer service response rates • Understanding of SAP and developing more efficient ways to input and extract data on a daily basis. • Develop and report KPI’s for the OH team • Other duties as assigned

　　Skills:

　　Order entry, Data entry, Customer service, management skills, order management, Order fulfillment, Customer service oriented, sap, Order processing, kpi, supply chain, production planning, data entry excel, sales support

　　Top Skills Details:

　　Order entry,Data entry,Customer service,management skills,order management,Order fulfillment,Customer service oriented,sap

　　Additional Skills & Qualifications:

　　• Strong understanding of supply chain processes, including order execution, production planning, and logistics, preferably with proficiency in mechanical engineering principles • Proven strong leadership, communication, and personnel management skills • Excellent organizational and problem-solving skills • Good verbal and written communication skills • Proficient in ERP systems, preferably SAP; other system proficiency to include, Outlook, Sharepoint, and preferably the Microsoft Power Platform

　　Experience Level:

　　Expert Level

　　About Aston Carter:

　　Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

　　At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

　　Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.