TransUnion's Job Applicant Privacy Notice

　　What We'll Bring:

　　TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

　　What You'll Bring:

　　 Day to Day You'll Be: Must be fluent in Greek and English (Written and Verbal)Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theftExamine and analyse information to determine the severity of the fraud, breach and/or identity theftExercises independent judgment in setting priorities to ensure that deadlines and due dates are metProvide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theftManage customer and client expectationsAct as point of contact for customer, client and internal expertsGather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claimsPrepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agenciesCommunicate clearly to customer the services and support offeredConsults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updatesAdministrative

　　Identify, report, and articulate on current trends and unique client or customer situations to both internal and external partiesMaintain current knowledge of all new laws and regulations pertaining to breach and identity theftPrepares written proposals for breach services that fit the situationParticipates in project plan schedule development, monitoring and reportingDirects document and data transfers between company and clientsManage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing serviceEnsures timely communication to internal team members, clients and other 3rd parties such as client's counselRecords and details relevant case notes into database with strong attention to detail and accuracy of information in a timely mannerEnsures the closure of all resolved and confirmed Incident records and final report to the client /customerAccountable for the overall breach/fraud incident process efficiency and effectivenessIf applicable, language translation for correspondence, reports , training documents, other internal documents as necessaryIf applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy expertsImpact You'll Make:

　　On a day- to- day basis you will be responsible for independently working and prioritising your own workload of requests and are required to provide telephone support should our clients ring through to the desk.

　　TransUnion- a place to grow:

　　We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there's something you can't tick off, don't let that put you off applying as we could explore training for you.

　　What's In It For you?

　　At TransUnion you will be joining a friendly, forward thinking global business.

　　As well as an excellent salary and bonus scheme our benefits package starts with 26 days' annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.

　　That's in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated 'away from keyboard' time to ensure colleagues take a break and our diversity forums.

　　Interview & Hiring Process

　　Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.

　　Reasonable Adjustments

　　If you require any reasonable adjustments to attend an interview with us, please detail this on your application.

　　#LI-Remote

　　TransUnion Job Title

　　Specialist I, Customer Support Operations