Home
/
Comprehensive
/
Customer Service - Donor Support Technician
Customer Service - Donor Support Technician-March 2024
Tucson
Mar 29, 2026
About Customer Service - Donor Support Technician

  Job Description

  Job Description Summary

  Responsible for preparing the donor, donor area and equipment for the pheresis process.

  Job Description

  Main Responsibilities

  Prepares the autopheresis machine for the pheresis process.

  Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

  Disconnects the donor when the process is complete.

  Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

  Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

  Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

  Alerts Group Leader or Supervisor of donor flow issues.

  Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

  Understands the policies and procedures associated with hyper immune programs at the center if applicable.

  Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

  Maintains confidentiality of all personnel, donor and center information.

  May be cross-trained in other areas to meet the needs of the business.

  Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

  Perform job-related duties as assigned.

  Education

   High school diploma or equivalent required

  Experience

   Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

   Must be able to perform basic math calculations

  Working Conditions (physical & mental requirements)

   Ability to understand, remember and apply oral and/or written instructions

   Ability to understand and follow basic instructions and guidelines

   Must be able to see and speak with customers and observe equipment operation.

   Occasionally perform tasks while standing and walking up to 100% of time

   Reach, bend, kneel and have high level of manual dexterity

   Occasionally be required to lift and carry up to 25 pounds

   Fast paced environment with frequent interruptions

   Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

   Required to work overtime and extended hours to support center operational needs

  Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

  Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

  If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

  Our Benefits

  CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

  About CSL Plasma

  CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

  We want CSL to reflect the world around us

  As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

  Do work that matters at CSL Plasma!

  R-223321

  CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Development Manager
The Operational Services Division (OSD) is a progressive, results-driven agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD is a government ag
Middle Tier & Database Administrator (NIGHT SHIFT: 3x12 or 4x10) – REMOTE OPTION - Oracle Saas at Customer Cloud Operations
Job Description Define, design, and implement network communications and solutions within a fast-paced, leading-edge database/applications company. Responsible for creating and implementing system en
Private Duty Nurse (Rn)
Private Duty Nurse RN Job Ref: 192684 Location: Elkins Park, PA 19027 Category: Nursing Line of Business: PDS Pay Rate: $30.00 - $37.00 per hour ApplyRefer a FriendBack Find yourself here.Aveanna is
Maintenance Technician - Petoskey, MI $19 per hour
KMG Prestige is seeking a Maintenance Technician to join our team in Petoskey, Michigan who enjoys new challenges, takes pride in their work, and is detail oriented. The ideal candidate will strive t
Sr. Professional, Email Developer
Sr. Professional, Email Developer Date: Feb 1, 2024 Location: Remote, US Company: Under Armour Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and t
Data Platform - Applications Support
As a Data Platform - Applications Support within our IT team, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the f
Lead Financial Analyst - Global Deal Advisory
Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Togeth
Licensed Nursing Home Administrator
Details Salary: Starting From $ 117,270.40 per year *Compensation is determined by years of experience Department: Business Administration Schedule: Full-Time Days Facility: Resurrection Place Locati
Senior Analyst, IT Client Support
What IT Client Support contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipat
Java Enterprise Account Manager
Job Description Are you an experienced software sales representative, with a passion for prospecting, and a laser focus on closing deals? If so, we would love to have you join our outstanding team of
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved