Home
/
Comprehensive
/
Customer Service - Donor Support Technician
Customer Service - Donor Support Technician-March 2024
Fort Smith
Mar 29, 2026
About Customer Service - Donor Support Technician

  Job Description

  Job Description Summary

  Responsible for preparing the donor, donor area and equipment for the pheresis process.

  Job Description

  Main Responsibilities

  Prepares the autopheresis machine for the pheresis process.

  Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

  Disconnects the donor when the process is complete.

  Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

  Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

  Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

  Alerts Group Leader or Supervisor of donor flow issues.

  Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

  Understands the policies and procedures associated with hyper immune programs at the center if applicable.

  Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

  Maintains confidentiality of all personnel, donor and center information.

  May be cross-trained in other areas to meet the needs of the business.

  Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

  Perform job-related duties as assigned.

  Education

   High school diploma or equivalent required

  Experience

   Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

   Must be able to perform basic math calculations

  Working Conditions (physical & mental requirements)

   Ability to understand, remember and apply oral and/or written instructions

   Ability to understand and follow basic instructions and guidelines

   Must be able to see and speak with customers and observe equipment operation.

   Occasionally perform tasks while standing and walking up to 100% of time

   Reach, bend, kneel and have high level of manual dexterity

   Occasionally be required to lift and carry up to 25 pounds

   Fast paced environment with frequent interruptions

   Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

   Required to work overtime and extended hours to support center operational needs

  Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

  Our Benefits

  For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

  About CSL Plasma

  CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

  We want CSL to reflect the world around us

  As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

  Do work that matters at CSL Plasma!

  R-224280

  CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Retail Sales Associate Team Sports
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes
Sales Associate Part-Time
Job Title: Sales Associate (College) – San Diego, CA Job Type: Part Time - Average 20 hours weekly, increasing during peak Jostens is currently searching across the United States for Sales Associates
McKay Dee Hospital Volunteer
Job Description: Unpaid volunteer contributing time to Intermountain Healthcare in various roles. To provide exceptional patient and guest service while enhancing the patient and guest experience. Ph
Custodian - Maintenance Day Hab
Custodian - Maintenance Day Hab Oneonta, NY 13820, USA Req #3901 Tuesday, January 2, 2024 Salary ranges from $1 5.00 - $17.00 per hour depending on Experience and Qualifications. Position Summary: En
Production Technician
SERVPRO® of Mt. Pleasant, Clare & Houghton Lake Production Technician Pay Rate: Starts at $15-18/hour based on experience, with possibility of overtime pay and increases based on merit. WILLING T
Agricultural Equipment Operators
Jobseekers* If you are interested in the position, meet the experience requirements,and are willing to commit to the entire contract period, please go to yourlocal workforce center to be apprised of
Government Manager
Government Manager Other Ewing,New Jersey Apply Description Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect cons
Part-Time - nomnom Food Service Associate
Location:8926 E Bigelow Gulch Rd. Spokane, WA 99217Sign-On Bonus up to $900Enjoy Great Benefits and an Employee-Friendly Culture at aFast-Growing Operator of C-Stores across the Pacific NorthwestYou
Child Support Professional - CRD007 - Wed-Sun 12AM-8AM
Child Support Professional - CRD007 - Wed-Sun 12AM-8AM Job Details Job Location Dix Hills Community Residence - Dix Hills, NY Position Type Full-Time Education Level High School Salary Range $18.72 -
Truck Driver Trainee - Climax Mine
Climax Molybdenum is the world's leading producer of molybdenum and has along, successful history of doing business in a safe, highly efficient andsocially responsible manner. We have operated in Col
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved