This job was posted by https://joblink.delaware.gov : For moreinformation, please see: https://joblink.delaware.gov/jobs/1228947 Jobdescription

　　The Customer Service Associate (CSA) works in support of the storeleadership team to facilitate the completion of all store-level tasksand performs a variety of tasks related to different areas of the storeincluding food service, point of sale duties, customer service, generalhousekeeping, and other related functions. The CSA ensures anexceptional customer experience for all Royal Farms customers bydelighting them in a way that creates loyalty.

　　Duties and Responsibilities

　　Ensure every customer receives outstanding service by providing afriendly environment (greeting and acknowledging customers), maintainingoutstanding standards, demonstrating product knowledge, and performingall other components of customer service

　　Respond to customer requests in a timely manner, including answeringcustomers\' questions about merchandise and advising customers onmerchandise selection

　　Communicate with the leadership team regarding customer requests,vendor-related concerns, and damages in products

　　Operate the cash register, scan items, bag merchandise and properlyhandle different methods of payment. Maintain proper cash levels inregister drawer. Activate fuel and gift cards and ensure cash drawersbalance at the end of shift

　　Perform the following duties related to Customer Self Service machines:

　　o Always present and engaged with all customers

　　o Direct and encourage customers to use the Self-Checkout, and educateand assist customers with the

　　Self-Checkout system as needed to help speed along their checkoutexperience

　　o Monitor all Self-Checkout transactions to ensure payment for all itemsand to eliminate potential

　　opportunities for theft

　　o Troubleshoot the equipment and escalate issues when necessary

　　o Assist customers with items that are not available using theSelf-Checkout system alone, including:

　　? Tobacco products

　　? Money orders

　　? Other items that are behind the line depending on the store (Healthand Beauty, Lottery, cell phone

　　accessories, etc.)

　　Comply with federal and state laws by requesting personal identificationfrom customers who are purchasing restricted products such as tobaccoand/or alcohol.

　　Prepare all made to order food and/or beverages according to recipe orcustomer specifications.

　　Replenish products and supplies to ensure the store is always stocked

　　Check expiration codes, face and inspect all items. Pull expired items,document, and discard

　　Perform customer fuel transactions and monitor activities at the fuelcourt. Stop fuel pumps if necessary.

　　Ensure the proper execution of assigned foodservice and beverageprograms and procedures.

　　Ensure the compliance of established Royal Farms safety, security,quality, and store operations policies and procedures, as outlined instandard operating procedures, training materials, and otherpublications

　　Ensure safe working conditions by maintaining a clean, organized workarea in accordance with standards. Any unsafe conditions are immediatelyreported to leadership.

　　Complete all side work, as required (cleaning, dusting, sweeping,mopping, emptying trash, etc.)

　　Complete other assigned tasks as assigned by management