Customer Service Assistant

　　JOB ID: 120546BR

　　Bethlehem, Northampton, Pennsylvania, United States

　　Employee - Permanent

　　Role: Customer Services Assistant

　　Purpose of role: To ensure all duties and responsibilities are carried out competently to assist with business and site requirements

　　Reports to: Customer Services Supervisor

　　Location: USA Bethlehem or Jacksonville TBC

　　Key Responsibilities:

　　To support the Customer Services administration function effectively and efficiently in accordance with established company policies and internal control procedures

　　Understand and comply with all relevant company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice

　　Provide a high level of service that contributes to the overall business and site performance

　　Use all relevant reporting trackers to capture information to report

　　Resolve store queries in a professional and timely manner

　　Assist with any ad-hoc requests within the organisation

　　To maintain a good working relationship with the stores and operation

　　To input and maintain all Customer Services information in a timely manner to meet deadlines

　　Encourage a safety culture whereby each colleague operates with safety as the primary concern

　　To ensure all relevant company environmental policies and procedures are adhered to.

　　To ensure the efficient and effective achievement of all personal targets and key performance indicators

　　Escalate any customer queries that cannot be resolved in a timely manner to the Customer Services Manager

　　Produce timely and accurate management information reports regarding the performance of stores and store surveys by using relevant trackers / logs

　　Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied

　　Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company

　　Additional Responsibilities:

　　To support the Customer Services Manager where required with cover for responsibilities such as Customer Services weekly Reporting, attending daily / weekly team meetings.

　　Assist with producing Customer Services period packs for reviews

　　Essential knowledge, skills and experience:

　　Ability to communicate with others both verbally and written

　　Ability to work under pressure

　　Able to work in a team and on own initiative

　　Good decision maker

　　Ability to problem solve

　　Knowledge of a fast moving retail warehouse

　　Experience of utilising and interrogating financial systems

　　Experience of working in a financial/administrative role

　　Experience of using Microsoft office programmes such as Excel, Word, and PowerPoint etc

　　Personal Attributes:

　　Openness to change

　　Good listener , takes direction well

　　Act in a professional manner

　　Energetic and enthusiastic

　　Driven to develop themselves

　　Be able to engage with people around them

　　Self-motivating

　　Flexible and adaptable

　　Target driven

　　Excellent timekeeping

　　Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [email protected] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

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