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Customer Service and Research Intern
Customer Service and Research Intern-March 2024
Scranton
Mar 29, 2026
About Customer Service and Research Intern

  Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role This operations internship experience will introduce you to the exciting career opportunities in the water and wastewater field at Pennsylvania American Water. The successful candidate will: Learn firsthand how water utilities support communities and provide resiliency and sustainability, Work with a team of professionals to provide administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department and/or functional area. Key Accountabilities * Provide support to operational staff. * Assist in preparing and maintaining files, records, drawings, reports, maps, charts, budgets and other data related to engineering and construction projects. * Assist in the preparation and review of technical reports, cost estimates and budgets. * Enter data and perform analysis in information systems. * Assist in preparing, analyzing and evaluating reports on a wide variety of items including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc. Knowledge/Skills * Detail oriented to conduct thorough analyses and evaluations, render and implement timely decisions and recommendations. * Ability to work independently and manage time across multiple projects and deadlines. * Ability to seek input/feedback and coordinate with staff. * Good communication skills. * Good working knowledge of computer programs, databases and software to support specific assignments. * Demonstrated organizational and administrative skills. * Good analytical and problem-solving skills. * Strong verbal and written communication skills. Experience/Education * Enrollment in an Engineering, Environmental, Science, and/or Business undergrad degree program or relevant program from an accredited school. * Minimum of 2 years of completed course work. Other Requirements * Valid Driver’s License and ability to pass motor vehicle background check. * Must be able to pass pre-employment background check. Compensation * $18.00/hour Competencies * Champions safety * Customer obsessed * Cultivates innovation * Nimble learning * Drives Results * Collaborates * Join American Water...We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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