We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

　　At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

　　Essential Duties:

　　Assist passengers in boarding and disembarking flights

　　Monitor computerized passenger boarding

　　Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

　　Change customer flight itinerary and seat assignments as required

　　Operate the Jetway

　　Load and unload baggage and cargo

　　Operate motorized service vehicles and equipment

　　Guide and park aircraft

　　Perform cabin maintenance tasks

　　Work together as a team to provide excellent customer service and meet corporate objectives

　　Job Qualifications and Competencies:

　　Successful completion of training course

　　Ability to meet company goals and customer expectations in a high energy environment

　　Effective communication skills

　　Ability to organize, prioritize, and multitask

　　Preferred Qualifications:

　　Previous airline experience

　　Previous employment as a front-line customer service provider

　　Basic knowledge of computer applications and programs

　　Work Environment:

　　Use of computers, telephones, and other office equipment

　　Airport ramp environment, subject to varied weather conditions and elevated noise levels

　　All shifts including weekends, nights, holidays and/or irregular shifts

　　Physical Requirements:

　　Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

　　Handle objects up to 70 pounds regularly

　　Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

　　Starting Salary: $15.50/hr

　　The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

　　Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

　　Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

　　M/F Disabled and Vet EEO/AA Employer

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

　　Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.