This job was posted by https://www.azjobconnection.gov : For moreinformation, please see: https://www.azjobconnection.gov/jobs/6306528Advanced Air\\TITLE Customer Service Agent - Airlines\\\\\\DESCRIPTION

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　　Location3400 E Sky Harbor Blvd Phoenix, AZ, 85034, United StatesBase Pay\$16.00 / HourEmployee TypePart TimeDescription

　　Who we are:

　　Advanced Air, LLC is an innovative, service-oriented aviation companyheadquartered in Hawthorne, California. We were founded in 2005 by ourPresident, Levi Stockton, as an FAA approved, Part 135, On-Demand AirCarrier focused on superlative aircraft management and on demandcharter.

　　Today, Advanced Air has 17 aircraft, operated in both scheduled andon-demand service, and a diversified portfolio of flying services inturboprop aircraft, business jets and regional passenger jets. Servingmore than 12 communities in the southwestern United States, Advanced Airhas a deep commitment to operational excellence and metered, sustainablegrowth.

　　Our successful growth is driven by our adherence to our core values of:safety, security, teamwork and reliability. We are in this business forthe long run and take a disciplined, thoughtful approach to growthopportunities.

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　　About the Role and about You:

　　The Customer Service Agent position will be based in Phoenix, AZ. Theincumbent of this role is responsible for providing excellent customerservice by handling information inquiries, reservations, ticketing,passenger check-in, baggage check-in, and problem resolution for allAdvanced Air (AA) passengers and potential passengers/guests.

　　We take pride in providing exceptional customer service that goes aboveand beyond the ordinary in hospitality and transportation services.

　　You are highly motivated, organized, attentive to detail, communicatewell, and focused on customer experience.

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　　What you will do:

　　Greet and provide outstanding service to all AA customers and guests ina friendly, courteous and professional manner

　　Answer calls to provide information, resolve problems or complaints, andassist as needed

　　Handle all aspects of reservations, ticketing, check-in, seatassignment, passenger boarding, and baggage service

　　May handle cash, checks, credit cards, and travel vouchers as forms ofpayments for tickets

　　Communicate with customers when a flight has been delayed or canceledand work to re-accommodate them according to company policy

　　Provide current and accurate fare, schedule, gate, flight arrival anddeparture information, as well as answer general inquiries bothin-person and over the telephone

　　Provide check-in assistance, ticketing changes, re-booking ofitineraries and special service requests for passengers

　　Board/deplane flights and escort passengers to and from aircraft in atimely and efficient manning; Ground servicing equipment duties asneeded

　　Oversee passenger unloading of firearms in accordance with training,policy, and TSA, and assist pa\\

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　　\\Advanced Air is an Equal Opportunity Employer and does not discriminateagainst any applicants for employment based on their race, color,religion, sex (including pregnancy, sexual orientation, or genderidentity), national origin, age, physical or mental disability, geneticinformation, veteran status, uniformed service member status, or anyother status protected by law.