Description Robert Half is looking for someone who loves building solid customer relationships for a Customer Service Representative position in the growing Plastics Manufacturing industry. If you're looking for work as a Customer Service Representative and are articulate and highly-skilled, we could have an excellent career opportunity for you. This Customer Service Representative job is long-term contract / temporary to hire, and located in Palmer, Massachusetts. This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.

　　Key responsibilities

　　By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

　　Organize and route incoming telephone calls

　　Field and send out send written business correspondence

　　Deliver outstanding, friendly customer service in a timely fashion Requirements - Proficiency with Microsoft Office applications

　　Comfort and confidence when interacting with internal and external partners and clients/customers

　　Upbeat, positive attitude and an approach to work rooted in professionalism

　　Proficient with diversified computer software and systems

　　Excellent communication and organizational skills

　　Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyProven experience going the extra mile to solve complex customer inquiries via extensive research

　　Demonstrated knowledge of Customer Account

　　Proficiency in order entry

　　Foundational knowledge in Microsoft Outlook

　　Customer service experience preferred

　　Adeptness in Assist Customers

　　Pleasant Phone Manner experience highly preferred

　　General familiarity with Customer Satisfaction

　　Call Center Customer Service experience

　　Microsoft Excel experience highly desired

　　Practical knowledge of Customer Support

　　Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　Excellent customer service and office administrative skills

　　2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

　　If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .