Customer & Sales Service Manager FG HQ

　　The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

　　Summary

　　The Customer Service Manager leads all initiatives that oversee customer activities and order to cash processes. The CSM resolves major or reoccurring issues within each functional area and improves processes and procedures that impact financial accuracy, documentation compliance and drives customer impact. The CSM is responsible to lead and develop a team of Customer Service Specialists. Acts as a key contact for sales on customer trends, account status updates, and reporting.

　　Key Responsibilities

　　Builds and maintains effective relationships with both internal and external customers and provides premium customer service by facilitating timely and accurate communication. Solicits feedback from interal/external customers for optimization opportunities.

　　Acts as the submit matter expert on system functionality and it's application for business solutions. Responsible for troubleshooting, diagnosing, and resolving problems with sales and utilizing escalation processes. Identifies and implements business and/or system process improvements.

　　Manages Customer Service Specialists in all aspects of the order to cash process for domestic and international orders. Instructs and monitors the work of direct and indirect team members and ensures their ongoing development to support current and future business needs while maintaining a highly motivated team environment. Promotes full cross functional training for department, workload balancing, and providing backup where needed.

　　Manages customer contract execution, pricing and exceptions, invoicing, rebates, vendor freight set up, customer records, system admnistration, EDI, documentation, acrruals, quality issues, credits and rebill programs. Manages customer onboarding and set up and Sales Force contract and quality activities.

　　Maintains a working knowledge of all areas. Promotes full cross functional training for department, work load balancing and providing backup where needed.

　　Typical Education

　　Bachelor's Degree (B.A. or B.S.) from 4 year college or university

　　Relevant Experience

　　5+ years related experience and/or training

　　Required Certifications

　　Other Information

　　Comprehensive knowledge of customer service, pricing, contracts, and all related rebate programs. Comprehensive knowledge of ERP, IOS, international documentation and pricing/deduction systems. Ability to supervise, coach, motivate, and give direction to entry-level personnel and supervisors. Ability to work collaboratively with team and across other departments. Advanced customer service, communication, interpersonal, planning, and organizational skill. Advanced computer skills, including MS Office Suite. Ability to resolve complex questions and problems, as it relates to domestic and international customers and order activities. Serves as a resource to others in the resolution of complex problems and issues. Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

　　Job Requisition ID : 17208

　　Travel Required : Less than 10%

　　Location(s) : Simplot Headquarters - Boise

　　Country: United States

　　*The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. *