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Customer Retention Marketing Specialist II
Customer Retention Marketing Specialist II-March 2024
Englewood
Mar 31, 2026
About Customer Retention Marketing Specialist II

  Company Summary

  DISH, an EchoStar Company, is a Fortune 250 that is reimagining the future of connectivity. For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

  Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, DISH Wireless and OnTech. With our business reach, we cover satellite television service, live-streaming and on-demand programming, mobile plans and products, smart home installation services and, now, we are building America’s First Smart Network™.

  Together, we'll change the way the world communicates.

  Department Summary

  The Marketing Specialist II plays a crucial role within the Video Services Marketing department, specifically contributing to the Customer Retention Marketing team. This position is centered around supporting the execution of proactive and reactive marketing communications related to programming contract expirations and the customer referral program.

  Job Duties and Responsibilities

  Key Responsibilities:

  Effectively manage the Video Services programming expiration schedule, ensuring the timely deployment of customer communication tactics, offers, and solutions

  Oversee and enhance the Video Services customer referral marketing program to drive engagement and growth

  Collaborate seamlessly with teams across Programming, Product, Brand, Satellite Operations, Call Center Operations, and Analytics to execute successful marketing and communication campaigns

  Stay informed about industry trends, competitor activities, and customer behavior to identify opportunities for innovation and improvement

  Contribute to other projects and initiatives as required by the dynamic needs of the business

  Skills, Experience and Requirements

  Education and Experience:

  Bachelor’s Degree in marketing, communications or related field

  3+ years of relevant Project Management and Marketing experience, including creating marketing collateral, developing marketing communications, and executing campaigns

  Skills and Qualifications:

  Communication Skills : Excellent written and verbal communication skills with the ability to craft and edit copy for various communication pieces

  Project Management : Strong project management and organizational skills

  Initiative: A self-starter with problem-solving abilities and the capacity to provide suggestions and alternative options in unexpected situations

  Detail-Oriented: Strong organizational skills, detail-oriented, and a self-starter who enjoys developing and implementing department and project processes

  Multitasking: Ability to multitask and prioritize projects effectively to meet key program deadlines consistently

  Business Writing: Excellent business writing and editing skills, with a keen eye for detail and proofreading

  Flexibility: Willingness to work nights and weekends when required

  Technical Proficiency: Highly proficient in Microsoft and/or Google office applications

  Salary Ranges

  Compensation: $63,150.00/Year - $80,000.00/Year

  Benefits

  We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits (https://careers.dish.com/about/benefits?pk_vid=7df16cf2830b8db21671727467e02e66) .

  The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

  This will be posted for a minimum of 3 days or until the position is filled.

  We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

  Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.

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