You will be part of our Contract Logistics team, adding your leadership expertise + skills to the delivery of Customer Retention.

　　Your Role

　　WHAT WILL YOU BE DOING ON A DAILY BASIS?You will drive customer centricity across the organisation by leveraging both new + existing best practices. Delivering industry leading performance in customer service + satisfaction will be key, along with leadership to our customers via a matrix organisation.• To own + manage all activities relating to customer retention; reporting, action planning, training, + follow-up activities.• To take the lead in customer development, reviewing the need for specialist dedication at a local level, supporting the recruitment + training where required as well as being personally responsible for selected customer account management.• To lead the customer engagement program, including deployment, training, knowledge sharing, + identifying opportunities for innovation.• To execute voice of the customer activities.

　　Your Responsibilities

　　WHAT WILL YOU BE DOING ON A DAILY BASIS?

　　You will drive customer centricity across the organisation by leveraging both new + existing best practices. Delivering industry leading performance in customer service + satisfaction will be key, along with leadership to our customers via a matrix organisation.

　　• To own + manage all activities relating to customer retention; reporting, action planning, training, + follow-up activities.

　　• To take the lead in customer development, reviewing the need for specialist dedication at a local level, supporting the recruitment + training where required as well as being personally responsible for selected customer account management.

　　• To lead the customer engagement program, including deployment, training, knowledge sharing, + identifying opportunities for innovation.

　　• To execute voice of the customer activities.

　　Your Skills and Experiences

　　Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.