Description Renaissance Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike. The successful Navigator is an innovator, always challenging the status quo; they are relentless explorers, constantly seeking out the latest and greatest in local happenings; and of course, they are relationship builders, continually nurturing and expanding their networks. Renaissance guests are not looking for the typical tourist attractions, they are looking to experience the town as a local. We are looking for an individual that is extremely passionate about the locale - someone who takes pride in their expertise, their community relationships, and their up-to-date knowledge of trends in food, wine, art, culture, and events. The Navigator will use knowledge and expertise to build, maintain, and update a catalog of local offerings - from restaurants and bars, to shops and museum exhibits, and everything in between. He or she will not only be responsible for delivering this information to guests, but also for educating other ambassadors so they can deliver this information to our discoverer guests as well. The Navigator is passionate about their community and enjoys discovering new places to explore within their neighborhood. This individual must be proactive in developing relationships and partnerships with vendors and various community members. The primary focus for this position will be to provide each guest with a truly unique local experience. They must maintain up-to-date knowledge of trends in food, beverage, art, culture, and events. The Navigator will use their knowledge and expertise to create, maintain, and update a listing of local offerings - from restaurants, clubs, bars, attractions, shops, and museum exhibits. In providing for these experiences, the Navigator will provide each guest with the highest level of customer service. The Navigator Essential Responsibilities: Professionalism and high ethical standards are required and should be exerted at all times. Review future guest information on various Marriott Systems, determining special needs and requests, and contacting guests as necessary. Greet guests upon arrival. Assist guests with room reservations, check guests in and out upon arrival and departure, as required. Establish a call back program to contact guests who have arrived to ensure their comfort, offering assistance if requested. Assist Sales department in conducting hotel tours and family trip events. Assist with tours of the hotel for business, educational, and social organizations. Perform Front Office and operational duties including but not limited to: assisting at the front desk, taking reservations, and acting as PBX operator, as required. Must possess fluent knowledge of the city and the geography of surrounding areas including restaurants, amenities, clubs, and tourism attractions/industries to share with hotel guests. Review VIP and package arrivals daily. Develop personal relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, etc. Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc. Maintain follow-up log for communication between Navigators. Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations - projecting warmth, care, and concern for all guests handling each situation with proper and professional etiquette at all times. Attend hotel and department meetings, as required. Enter, edit, and maintain local area knowledge into a database. Print guest-facing Local Navigator Guides. Ensure Renaissance Routes Letters are used when providing guests with directions and/or maps. Perform other duties as assigned by Management. To do this kind of work, you must be able to: Mu t be an outgoing and welcoming personality for the hotel. Make decisions based on own judgment and company policy. Follow instructions without close supervision. Be available for work days, weekends, and holidays. Physical Demands: Indoor, clerical. Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required throughout the shift (walking the hotel). Reaching, handling, feeling, talking, hearing, and seeing. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) EEO/ Employer AA/V/D