Customer Quality Liaison

　　Description

　　Customer Quality Liaison

　　Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

　　We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

　　We are looking for a talented Customer Quality Liaison to join our team specializing in Quality for our Engine Business Segment in Rocky Mount, NC.

　　In this role, you will make an impact in the following ways:

　　Assists Engineers in carrying out production-related and inspection jobs; assists in monitor materials quality in processing plants and making the required adjustments; maintains and supports documentation and records. Works under moderate supervision.

　　Compares the physical characteristics of components, materials, equipment and products to technical specifications to identify defects.

　　Conducts simple tests (for example on electrical function, reliability, packaging quality).

　　Records results and prepares simple technical reports.

　　Provides product and component testing using a range of measurement equipment.

　　Assists customers in understanding/interpreting product specifications and application of measurement data.

　　Participates in measurement uncertainty studies for measurements associated with measurement or calibration results.

　　Ensures proper maintenance and calibration of the measurement and test equipment.

　　To be successful in this role you will need the following:

　　Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

　　Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

　　Customer focus - Building strong customer relationships and delivering customer-centric solutions.

　　Resourcefulness - Securing and deploying resources effectively and efficiently.

　　Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

　　Manages conflict - Handling conflict situations effectively, with a minimum of noise.

　　Decision quality - Making good and timely decisions that keep the organization moving forward.

　　Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, “Metrology” e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.

　　Laboratory Management - Leads technical resources while managing the business aspects of a laboratory using measure to control both the technical and business aspects of the organization and assuring the requirements of the appropriate certifications and/or accreditations are met.

　　Quality Process Management - Applies and manages methods (e.g. SPC, Capability studies, Layered Process Audit, inspection, test) to ensure quality of Cummins products, processes, and services.

　　Education, Licenses, Certifications

　　High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

　　This position may require licensing for compliance with export controls or sanctions regulations.

　　Experience

　　Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience.

　　Prefer to have a background and basic knowledge of the problem-solving tools to get to the root cause of the issue.

　　Compensation and Benefits

　　Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

　　Cummins and E-Verify

　　At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

　　Job QUALITY

　　Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

　　Job Type Shop

　　Recruitment Job Type Shop

　　Job Posting Jan 24, 2024, 1:00:00 AM

　　Unposting Date Apr 24, 2024, 11:59:00 PM

　　Organization Engine Business

　　Role Category Onsite

　　Relocation Package Ineligible

　　Req ID: 24000070