Reference #: 1344Customer Operations AssociateUnited States * Virtual  Req #417Wednesday, January 3, 2024

　　Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

　　Make an impact. Join PMI.

　　How will you make a difference to PMI?As the Customer Operations Associate you will be assisting in the support of change across the group by thinking outside of their functional unit to drive global customer centricity.What you'll bring to the role:You will assist with ongoing interdepartmental operations improvement (continuous improvement) to continue to remain relevant now and in the future.Develops relationships internally and externally to identify appropriate teams and best ways to collaborate on improving the processes that offer best solutions to the customers.Use flexibility and adaptability to seek the solutions for technological advancement of PMI Customer services.Role Qualifications:Self-awareness with the ability to navigate difficult interpersonal scenarios.Overall understanding of business imperatives, sensitivities and various approaches.Knowledge of industry standards in customer service and/or operations environments.Experienced in new and emerging digital communication platforms.Strong verbal/written communication, collaboration, and presentation skills in an environment driven by customer service and teamwork.Capable of maintaining strong professional relationships with ability to influence all levels across the organization.Proficiency in the business language for PMI (English) (required)

　　What you can expect from us

　　We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

　　Join us and you'll get:

　　an excellent total package, with compensation and benefits based upon your geographic location.skill development opportunities, to help you grow now and into the future.access to a global network, to enrich your professional experience.flexible options to help balance work time and your timeaward and bonus opportunities.The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience.

　　Let's help make the world work better for everyone. Apply today!

　　Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law. As a government contractor, Company Name is subject to Executive Order 11246, the Rehabilitation Act of 1973 (Section 503), and the Vietnam Era Veterans Readjustment Act of 1974 (VEVRAA), all as amended, which require government contractors to ensure nondiscrimination in employment and to take affirmative action to employ and advance in employment qualified persons without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law. 

　　    Other detailsPay Type  SalaryMin Hiring Rate  $17.44Max Hiring Rate  $23.10

　　United StatesVirtual

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　　It is the policy of the Project Management Institute to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.