Customer Insights Manager - Strategic Customers

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　　JOB ID

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB TYPE

　　JOB ID

　　Now Hiring! Customer Insights Manager – Strategic Customers

　　Florham Park, NJ, Charlotte, NC, RTP, NC, Houston, TX, Wyandotte, MI and other major BASF sites

　　Hybrid role (3 days in office) / Annual bonus

　　The world needs creative solutions. We need YOU!

　　The North American Strategic Customers Team is seeking a customer-focused professional like you to bring the full breadth of BASF capabilities to our most strategic customers. Part of the North American Customer Experience Team, the Strategic Customers Team creates and delivers the tools and processes – and provides strategic guidance and advice – to improve the customer experience for BASF’s most strategic customers.

　　As the Customer Insights Manager – Strategic Customers, you will be responsible for identifying and diagnosing operational gaps and challenges within the Strategic Customer Networks in North America, comprised of commercial and functional experts from across BASF’s many businesses. You will be considered the primary go-to person for all operational aspects in the delivery of a seamless customer experience for our most strategic customers in North America, helping them overcome specific commercial or operational challenges that are hampering full customer satisfaction and mutual growth.

　　This is an excellent opportunity to demonstrate your mastery of BASF order to cash processes and supporting IT tools, business acumen, organizational awareness, leadership, and technical skills and to significantly increase your impact and visibility.

　　As a Customer Insights Manager – Strategic Customers, you create chemistry by...

　　Identifying, diagnosing, and driving solutions for significant customer experience challenges or opportunities with strategic customers.

　　Searching for and implementing new ideas and approaches to improve the customer experiencedrawing on internal best practices and external, outside-in learnings to amplify your impact.

　　Evaluating and improving end-to-end customer-facing processes across the organization and across the entire Integrated Sales & Operations Planning landscape (Demand Planning, Supply Planning, Sales & Operations Planning)

　　Developing continuous improvement plans and working with assigned Strategic Customer Networks and other teams to implement these plans.

　　Identifying required changes to existing processes and systems and facilitating their design, development, and implementation.

　　Promoting cross-business cooperation and acting as an entrepreneurial change agent for a unified approach to target customers.

　　Supporting the exchange and promotion of best practice solutions and process improvements, as well as maintaining process knowledge and integrity.

　　If you have...

　　Bachelor's degree in Supply Chain Management or other technical/commercial relevant discipline.

　　5+ years of experience in Logistics Management, Project Management, Operations, Transportation, or Customer Service roles.

　　5+ years of experience in a matrixed, complex organization and experience influencing without authority up, down, and across an organization.

　　Experience leading/managing projects (Lean Six Sigma project experience and behavioral Change Management Skills a plus).

　　Strong problem-solving mindset, critical thinking and adaptability to changing situations.

　　Excellent communication skills and ability to work effectively in cross-functional teams.

　　Working knowledge of various BASF systems, i.e. ERP and SAP, particularly your familiarity with SAP functionality to include master data, EDI, customer care/order entry, shipping documents, freight payment, etc.

　　Supply Chain certification such as APICS and/or SAP ERP would be beneficial.

　　Then...

　　Click below to Belong@BASF!

　　Create Your Own Chemistry when taking advantage of our Total Rewards.

　　At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

　　Flexible Work Arrangements whenever possible

　　Retirement Benefits

　　Maternity/Paternity Leave, Infertility & Adoption reimbursement

　　Mentoring & Development Programs

　　Employee Discounts

　　Pet insurance

　　Matching Donations to your favorite cause

　　Access to our BASF Wine Cellar and much more!

　　Privacy Statement

　　BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

　　Equal Employment Opportunities

　　We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

　　Applicants must be currently authorized to work in the United States on a full-time basis.

　　A unique total offer: you@BASF

　　At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Clickhere to learn more.

　　Auniquetotal offer: you@BASF

　　At BASF youget more than just compensation. Our total offer includes a wide range of elements you need to be your best inevery stage of your life. That’s what we call you@BASF. Click here to learn more.

　　At BASF, we believe that people are the key to our long-term success and that talent is in everyone.

　　We thrive on giving you the support you need to be your best and fulfil personal ambitions…that’s how we create chemistry. #belongatBASF

　　About BASF

　　Find out what BASF has to offer as an employer and why you should join our team.

　　Your application

　　Here you find anything you need to know about your application and the application process.

　　Contact us

　　You have questions about your application or on how to apply in Europe? The BASF TalentAcquisition Europe team is glad to assist you.

　　Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

　　Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

　　Florham Park, NJ, US, 07932Charlotte, NC, US, 28273Houston, TX, US, 77079Research Triangle Park, NC, US, 27709Wyandotte, MI, US, 48192

　　BASF Corporation

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　　Permanent

　　92566

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　　Nearest Major Market: New Jersey