The Iron Range Customer Engagement Center is located in the heart of the Iron Range of Minnesota, the office opened in 1996 as a center supporting at the time Northwest Airlines, and when Delta and Northwest merged it remained as one of 8 domestic centers that support Delta Air Lines. The Iron Range Customer Center currently handles Premium Sales and Service (PSS), Premium Sales and Service Messaging (MSG), SkyMiles Sales and Service (SSS), Customer Experience Supervisors (CES), and Global Ticketing Support (GTS). In addition, we have SkyMiles Account Support (SMAS) agents who maintain SkyMiles members' accounts by processing mail and email, while also supporting the frontline operation, and answering questions about the SkyMiles accounts. All new employees will receive training and support as they start their careers and progress. From the IRC people have gone on to work in other areas of Delta Air Lines from airports to our corporate office in Atlanta and all areas in between. HOW YOU'LL HELP US KEEP CLIMBING Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable. HOW YOU'LL CONNECT OUR CUSTOMERS TO THE WORLD In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by: Actively listening Quickly identifying and owning customer issues Actively search for solutions to problems Making quality decisions Attention to detail Interacting with a globally diverse group of customers and colleagues Specialists consistently sell travel-related services and promote credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements. There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta s behind the scenes Customer Experience Specialist Job preview here. The starting pay for Customer Experience Specialists is $16.55 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $35.26 per hour. BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits Paid training includes instruction, observation, exams and performance measures Domestic and International Flight privileges for employees and eligible family members Career development programs are available for your long-term career goals Exclusive access to 12 free mental health counseling sessions per year for employees and their household members