Overview

　　Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at The University Park Airport located in State College, PA!

　　This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.

　　The responsibilities in this position include providing a high level of customer service to customers, primarily face-to-face and supporting their rental needs. The CXR will also offer company approved services and products to provide a positive experience for all customers. This individual facilitates the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.

　　This position pays $18.00/hour with the opportunity for monthly bonus incentives . Must be able to work one of the following schedules :

　　Monday - Friday 8:00am - 4:00pm

　　Monday - Friday 3:00pm - 11:00pm

　　Friday - Tuesday 3:00pm - 11:00pm (Wednesdays & Thursdays OFF)

　　Thursday, Friday, Monday 8:00pm - 4:00pm & Saturday, Sunday 9:00pm - 5:00pm (Tuesdays & Wednesdays OFF)

　　We Offer:

　　Paid time off

　　Employee discount

　　Retirement savings plan including 401k with matching profit sharing

　　Training and development

　　Responsibilities

　　Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

　　Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

　　Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

　　Place outgoing calls for callback management, and miscellaneous calls as assigned

　　Assist to assess condition of rental upon return

　　Notify Management of any known customer problems

　　Notify Management of any known vehicle problems and any required vehicle maintenance

　　Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Must be at least 18 years old

　　Must have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 years

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

　　Must be willing to work at the University Park Airport location

　　Must be able to work one of the schedules listed above

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.