Customer Experience & Digitalization Lead

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB CONDITIONS

　　JOB ID

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB CONDITIONS

　　JOB ID

　　JOIN THE TEAM

　　We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities.

　　BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.

　　RESPONSIBILITIES

　　The successful incumbent will be responsible for improving customer experience by fostering stakeholder engagement, leading root cause analysis-based projects for continuous improvement, acting as project lead (PMO) for strategic initiatives, driving change management through process integration, and effectively communicating initiatives through captivating storytelling.

　　Duties will include the following:

　　Drive digitalization strategies in Country Cluster Southern Africa to improve customer experience, enhance business growth, and increase efficiency

　　Initiating new strategies, managing projects from conceptualization to implementation, and ensuring alignment with strategic goals

　　Coordinate the implementation of new technologies from regional/local/global teams and serve as the main point of contact for digitalization ideas and requests

　　Provide recommendations to end-users on how digitalization can enhance their customer experience by utilizing, enhancing, and auditing current tools and technologies

　　Support BASF strategies at both global and regional levels while offering comprehensive business support in partnership with senior management, businesses, functions, and customers

　　Offer digitalization consulting to BU/companies in Country Cluster Southern Africa while representing the region in global/regional guilds for centrally rolled-out initiatives

　　Communicate strategies to senior management, businesses, functional units, external customers/partners as necessary

　　QUALIFICATIONS

　　Bachelor's degree in information technology (or equivalent qualification), with the added advantage of an MBA degree

　　3-5 years of hands-on experience within the dynamic B2B environment,

　　Exceptional organizational awareness, effectively navigating complex structures

　　Expertise in app development, demonstrated through notable work experience

　　Strong background working as a project manager, demonstrating exceptional skills in overseeing and delivering successful projects

　　At BASF, the chemistry is right.

　　Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

　　Closing date for applications: 2 February 2024

　　A unique total offer: you@BASF

　　At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Clickhere to learn more.

　　Auniquetotal offer: you@BASF

　　At BASF youget more than just compensation. Our total offer includes a wide range of elements you need to be your best inevery stage of your life. That’s what we call you@BASF. Click here to learn more.

　　We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

　　About BASF

　　Find out what BASF has to offer as an employer and why you should join our team.

　　Your application

　　Here you find anything you need to know about your application and the application process.

　　Contact us

　　You have questions about your application or on how to apply in Europe? The BASF TalentAcquisition Europe team is glad to assist you.

　　Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

　　Johannesburg, ZA

　　BASF Holdings South Africa (Pty.) Ltd.

　　Other

　　Permanent

　　94151

　　ATSWCMSWEBFORM