About the Role

　　"The future of medicine is here."

　　At Novartis, we are reimagining medicine to improve and extend people's lives. We are working hard to produce breakthroughs and address unmet needs for patients with devastating diseases, including genetic disorders and certain deadly cancers.

　　Dreaming and let's change the world together!

　　【The Position】

　　Plays a central role in developing and co-creating of compelling customer focused services and solutions from product and beyond. Orchestrating the implementation of TA key tactics by connecting TA strategy to customer/stakeholder needs. Monitor execution and assure excellence and coherence with Novartis strategy & customer needs.

　　【Major Accountabilities】

　　• Become the bridge between internal team and customers and effectively bring insights to cross-functional teams.

　　• Health-care professionals support and engagement

　　- Find ways to improve understanding of customer needs or to gather additional insights.

　　- Develop and implement engagement plan to connect TA strategy to the market.

　　- Develop and manage services to support customer journey.

　　- Translate TA strategy into field execution KPIs; co-create the performance monitoring plan with cross functional team.

　　• Health-care system support and engagement

　　- Deep dive in patient journey pain points in the healthcare system, co-create sustainable solution with cross-functional team, implement, and follow up result.

　　- Collaborate with healthcare professionals to improve disease awareness and patient education.

　　- Develop and manage patient support programs with cross-functional team

　　• Ethics and Compliance

　　- Contribute proactively to build a credible image and positive reputation for Novartis.

　　- Work within any given legal framework, Novartis Ethics and Compliance policies.

　　Diversity & Inclusion / EEO

　　We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

　　Role Requirements

　　【Education】

　　• University degree, major in Health care/ Life Science related is a plus.

　　【Language】

　　• Intermediate in English and Fluency in Mandarin

　　【Experience/Professional requirement】

　　1. Strong in stakeholder engagement and able to build trustful relationships.

　　2. Growth mindset and self-managed.

　　3. Excellency in coordinating cross-functional teams and co-creating solutions, project lead experience is a plus.

　　4. Good at project management and business operation excellence. Project leadership experience is a must.

　　5. Knowledgeable of relevant disease area, patient journey, and treatments available.

　　6. Embrace entrepreneur mindset, able to think out of box, connect dots to support business innovations.

　　7. Experience in multiple disease areas and/or customer facing functions in healthcare industry

　　Division

　　International

　　Business Unit

　　APMA IMI

　　Location

　　Taiwan

　　Site

　　Taipei City

　　Company / Legal Entity

　　Novartis (Taiwan) Co. Ltd

　　Functional Area

　　Sales

　　Job Type

　　Full Time

　　Employment Type

　　Regular

　　Shift Work

　　No