Customer Consultant - Inbound (Full Time)

　　We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Full Time) at our Downtown Milwaukee campus and the Pewaukee Care Center.

　　Job Summary

　　Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

　　If so, a career in a WEC Energy Group Care Center may be a fit for you!

　　We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Full-Time)

　　in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.

　　We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

　　This position has a direct impact on the energy that people in our communities use every day.

　　Job Responsibilities

　　The Full -Time Customer Consultant is responsible for:

　　Receiving all incoming gas, electric, and steam contacts from customers

　　Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements

　　Processing on and off orders, reconnections, trouble calls, gas emergency calls, and new construction orders

　　Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary

　　Perform special assignments as needed

　　The Care Centers operate 24/7 to ensure customers have energy related solutions

　　We offer a competitive salary, starting at $23.25/hour.

　　Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends

　　Tentative Start Date: 03/25/2024

　　Preferred Qualifications

　　One year customer contact or call center experience preferred.

　　Computer experience is preferred.

　　End Date: 03/08/2024

　　We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

　　Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

　　WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

　　EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

　　Location:

　　Pewaukee, WI, US, 53188 Milwaukee, WI, US, 53203

　　Company: We Energies (WE)

　　Req ID: 3801