Reference #: R-33630Customer Care Representative, Human Resources

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

*Only applicants from locations above will be considered. *

Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:Champion People - be empathetic and help create a place where everyone belongs.Grow with purpose - Be inspired by our higher calling of improving lives.Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:Champion People - be empathetic and help create a place where everyone belongs.Grow with purpose - Be inspired by our higher calling of improving lives.Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

We Offer YouAcompetitivetotal rewards package, continuing education training, and tremendous potential with agrowingworldwide organization:A full Benefits Package, starting on your first day of employmentHealth, Dental, Vision, Life Insurance and more.A 401k plan that includes a corporate match.Paid Time OffThree weeks (15 days) of paid vacationEleven paid holidays per calendar year (9 fixed and 2 floating)6 paid wellness daysCareer Development Growth: We provide ongoing training, coaching and development. We reward continuous improvement and enco rage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources

The CCR I role is a learning/developing role in the hierarchy of the CCR career path. CCR I's will be provided with training in a domain area (pension, 401k, health, HR plans, etc.), how to use tools resources, how to manage a customer interaction, and client specific training. Once a CCRI begins handling customer interactions (following training) they will be expected to develop their skillset and promote to the CCR II role. CCR I's are expected to advance to CCR II in the first 15 months of their role.

As a Customer Care Representative, a typical day may include the following:Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Proficiency will develop on the job.Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.Initiating outbound calls to update customers on pending cases or other topics.Leveraging your computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Communicating with third parties to research and assist customers with updates or inquires.

Required Experience:At least 4 years of customer service experience, or a combination of education and experience:High School diploma and 4 years of customer service experience, ORAssociate's degree and 2 years or customer service experience, ORBachelor's DegreeA self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfactionAbility to be flexible, adaptable and dependable in a constantly changing, fast-paced environmentAbility to receive and immediately apply constructive feedbackAbility to multi-task using several Windows applications at once while assisting a customer on the phoneFlexibility to work a specified shift and extended hours as necessaryInternet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your internet has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Preferred Experience:Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, we