Job Description

　　Under the direct supervision of the Supervisor, Contact Center, provide information, class registration, and referral services to callers. Schedules appointments and assists with patient registration. Supports and promotes the System’s physicians and services.

　　Hawaii Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawaii health systems. It is the state's largest health care provider, committed to providing the highest quality medical care and service to the people of Hawaii and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites and more than 1,300 affiliated physicians. The systems is anchored by its four flagship nonprofit hospitals: Kapiolani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women's health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawaii Pacific health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospital and physicians to offer integrated, coordinated care throughout the state.

　　For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step toward accessing our health care services. The Contact Center's friendly staff supports and promotes the organization's physician and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.

　　If you are friendly, considerate and enjoy working with people, you could be a Customer Service Representative in our Contact Center, where you will help to ensure that our clients and their families receive timely, helpful and sensitive customer support. You would promote our physicians and other services by providing information regarding class registration and assisting with patient registration. We are looking for someone who pays attention to detail and information management and shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

　　Location: Hawaii Pacific Health, Honolulu, HI

　　Work Schedule: Day - 8 Hours

　　Work Type: Part Time Regular

　　FTE: 0.500000

　　Bargaining Unit: Non-Bargaining

　　Starting Hourly Rate: 23.82

　　Exempt: No

　　Minimum Qualifications: High School or equivalent. Two (2) years of experience in a position with external customer contact in a health care setting or sales/marketing experience.

　　Preferred Qualifications: Associate’s degree or equivalent combination of education, training and/or work experience. Health care experience.

　　EOE/AA/Disabled/Vets

　　Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

　　Position Customer Care Representative - Contact Center

　　Category Administrative

　　Employment Type Employee

　　Location Hawaii Pacific Health, Honolulu, HI

　　Req ID 23971