Description

　　Shift: 9am-6pm shiftAdditional shift information: Must be able to work 1-week day night per weekuntil 8pm. Must be able to work 1 rotating Saturday per month from 8am-12pmCompensation: The compensation range for the Customer Care Representativeopportunity is $20-23/hr depending on experienceTraining: Will be daily, Monday -Friday from 8am-5pm until completion

　　We are seeking a Customer Care Representative with strong time managementskills, organization, good work ethic, and flexibility.

　　What you'll do:

　　Facilitate assistance for internal/external customer calls andcorrespondence regarding mortgage accountsAnswer customer inquiries, complaints, or concernsCustomer service de-escalation with prompt and effective responseStrong attention to detailStrong note taking skills - effective written communicationStrong verbal communication skills

　　What you'll need to be successful:

　　Success in this job relies on your time management skills, organization,and positive attitude. In addition, you'll need the following qualifications:

　　High School Diploma or equivalentMust have high level of integrity and professionalismMust have experience using Microsoft Office SuiteMinimum 2 years related mortgage experience a plus, but not requiredWorking knowledge of Microsoft Office productsBilingual in Spanish a plus

　　Who we are....Cornerstone Servicing is a best-in-class mortgage servicer with a reputationof amazing service, customer satisfaction, employee retention andhappiness! Our mission is to use and improve on our God-given talents tomake a difference to the lives of our employees, customers,shareholders, and the people who provides service to us. We are a divisionof Cornerstone Capital Bank alongside Cornerstone Home Lending, whichemploys more than 1,700 team members who are passionately committed toCornerstone's Mission, Vision & Core Convictions. Cornerstone CapitalBank and it's subsidiaries have been recognized by Workplace Dynamics as a"Top 100 Workplace", for the 8th consecutive year. March 1, 2022marked the beginning of Cornerstone Home Lending's 34th year in residentiallending! We have successfully navigated our company through many industrycycleWhat we offer:We are a great company with great people and we are looking for an experiencedLoss Mitigation Specialist with servicing experience, who will bringenthusiasm, attention to detail and a servant heart to our team of top-tiermortgage servicing professionals. We recognize and reward hard work, offer acompetitive salary and full benefits package!What to do next:If Cornerstone Servicing sounds like the place for you (and if you have thequalifications, drive and passion to match), we invite you to become amember of our award-winning team! Remember, once you're part of ourCornerstone family, we'll continue to invest in you as an asset in ourcompany. As many of our team members can tell you, there's somethingspecial about working at Cornerstone Servicing! It really feels like home!We are an equal opportunity employer, and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, national origin, disability status, protected veteranstatus, or any other characteristic protected by law.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal compla nt or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　As an Equal Opportunity Employer, the Company prohibits discriminationagainst any applicant or Team Member based on any legally- recognized basis,including, but not limited to race, color, religion, sex, pregnancy(including lactation, childbirth or related medical conditions),sexual orientation, gender identity and expression, age (40 andover), national origin or ancestry, citizenship status, physical ormental disability, genetic information (including testing andcharacteristics),veteran status, uniformed servicemember status or any other status protectedby federal, state or local law. Our commitment to equal opportunityemployment applies to all persons involved in our operations and prohibitsunlawful discrimination by any Team Member, including supervisors andco-workers. This policy applies to all aspects of employment, includingrecruitment, advancement, promotion, demotion, discipline, layoff,termination, salary and wage consideration and Team Member benefits.As such, all Team Members are expected to embrace our corporate philosophythat supports fairness and respect for everyone. It is the responsibility ofALL Team Members to conduct themselves in a manner that reflects the highstandards of qualityand professionalism our Team Members, and that our customers have come to