PRIMARY RESPONSIBILITIES

Conduct in-person homeowner assessments on an as needed basis.

Determine if corrective work order is needed.

Lead root-cause analysis.

Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.

Manage trades to completion of service requests to customers' satisfaction.

Perform minor service-related tasks (e.g., adjustments, repairs), as requested.

Establish and maintain positive customer relationships.

Responsible for quality inspections of the home prior to delivery to the customer.

Determine trade accountability for back charges and P.O.'s.

Authorize payment for work performed up to approval limits.

Follow applicable legal protocol and process necessary workflow.

Responsible for customer satisfaction metrics related to customers serviced

MANAGEMENT RESPONSIBILITIESLEVEL: MENTOR / COACH / FEEDBACKSCOPE

Decision Impact: Division

Department Responsibility: Single

Budgetary Responsibility: No

Direct Reports: No

Indirect Reports: No

Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building

Ability to work in various weather conditions -- heat, rain, cold, etc.

REQUIRED EDUCATION: (degree, licenses, certifications, etc.) - Minimum High School Diploma or equivalent - Bachelor’s Degree Preferred - Valid Driver’s License because driving is an essential function of this position. REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.):

Minimum of 1-3 years customer service and warranty experience or equivalent

Strong customer orientation and ability to adapt/respond to different personality types

Strong emphasis on quality of service and follow-up

Basic construction skills and knowledge

Excellent communication and listening skills

Analytical ability necessary to perform root cause analysis

Ability to manage warranty/customer service processes

Basic computer skills

Conflict resolution skills

Cost management

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

Here at PulteGroup:

We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address)

We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat)

We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.)

We will not request money as part of your interview or onboarding process

If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact [email protected].

PulteGroup Employee Benefits

At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

Comprehensive, Flexible and Affordable Healthcare Coverage Options

Supplemental Healthcare Coverage Opportunities

PTO and Work/Life Benefits

Health Advocacy and Wellness

Retirement Plan with Company Match

Education and Employee Assistance Programs

Paid Parental Leave and Adoption Benefits

Mortgage Financing Discounts through Pulte Mortgage

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.