Our story

　　At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

　　Our Values:

　　Champion People – be empathetic and help create a place where everyone belongs.

　　Grow with Purpose – be inspired by our higher calling of improving lives.

　　Be Alight – act with integrity, be real and empower others.

　　It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　Join Alight Solutions, you will have a bright future!

　　Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with German and English located in Poland .

　　As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery business group within Alight Solutions.

　　Responsibilities:

　　As a Customer Care Delivery Specialist in HR Services with German and English, your responsibilities will include:

　　· Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,

　　· Explaining how to use the online HR systems,

　　· Investigating more complex cases.

　　Requirements:

　　· Excellent German: C1 minimum,

　　· Excellent English: C1 minimum,

　　· Adaptability and attention to details,

　　· Excellent written and verbal communication skills,

　　· Self-motivation and willingness to learn,

　　· Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

　　We Offer:

　　· Competitive salary: 5000 PLN gross,

　　· German Language Allowance: 2500 PLN gross,

　　· Private medical care, life insurance,

　　· Benefit platform (MultiSport card, tickets, vouchers, and many more),

　　· Permanent contract and comprehensive rewards package,

　　· Career Progression Porgramme dedicated to Customer Care roles,

　　· Work-Life Balance.

　　Additionally, you can expect:

　　· Extensive ongoing training program,

　　· Work in an international team,

　　· Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,

　　· Opportunities to engage in many events, activities and charity initiatives,

　　· Modern office with chillout zone in a convenient location in Kraków.

　　We Focus on Your Development

　　At Alight, personal development is very important both for our colleagues and us as a company. Development is owned by our colleagues and they are supported by their managers. This allows colleagues to work towards their career goals and at the same time helps us as a company prepare for the future by supporting the development of skills and experience that helps make Alight successful.

　　We follow a development framework that focuses on colleagues as individuals, helping them to assess their competencies and to choose the most suitable development solutions to improve – colleagues learn new skills and most importantly how to put them into practice every day. Career progression in the company is also driven individually allowing colleagues to progress once they have achieved the relevant competency levels for their next role.

　　About Alight Solutions

　　As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our dedicated colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.

　　To view all our current vacancies please visit us: https://careers.alight.com/

　　About Alight in Krakow

　　Our Krakow office is located in the Enterprise Business Park on al. Powstanców Wielkopolskich. We have 300 employees working in 4 domains: Client Delivery, Commercial, Solutions & Strategy, Technology & Digital.

　　You can have a look at our brand new office here: http://wirtualne-spacery.pl/alight/

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions