Description

　　DIVE IN TO A NEW CAREER WITH LESLIE'S:

　　Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie’s.

　　Job Overview:

　　The Customer Care Representative assists with the administrative functions associated with the sales order process through phone calls, e-mails and faxes. Provide technical support on products and services. Research and address customer requirements effectively while maintaining Horizon’s image as a leader in customer service. Participate directly with external Customers as well as internal Warehouse, Purchasing, Accounting and Management Teams to analyze problem types and advice on company-wide initiatives that would reduce the number of customer service incidents to reduce cost and to generate a more profitable efficient business.

　　Responsibilities:

　　Must develop an awareness and appreciation of Horizon’s business philosophy.

　　Answer general questions about Pool and Spa Parts and Accessories.

　　Answer specific questions about the technical application and specifications of the parts in Horizon inventory.

　　Identify parts from pictures, descriptions and assorted manufacturer numbers that can be crossed to Horizon part numbers that Dealers are looking to purchase.

　　Identify, suggest, upgrade parts that will complete and enhance the Dealers solution.

　　Ability and willingness to seize any technical sales opportunities that may present themselves.

　　Provide assistance to Internal Customers such as Purchasing, Data and Receiving Teams regarding new products, part changes, alternate and substitute parts found in the industry.

　　Able to coordinate the day-to-day tasks of the team with other teammates.

　　Receive research and respond to all types of customer service issues consistently following up in a timely manner and in a fiscally responsible fashion.

　　Communicate individual issues and summaries as needed.

　　Assist all other departments with customer service related issues.

　　Develop and maintain a positive working relationship with team members in management, the warehouse, purchasing, technical and accounting departments to assist with customer issues.

　　Assist with other clerical and administrative tasks as directed.

　　Qualifications:

　　Excellent verbal and written communication skills and exceptional phone etiquette.Fluent in English, written and verbal.

　　Ability to multitask in a fast paced active environment.

　　Microsoft Word and Excel proficiency with above average keyboard skills.

　　Consistently positive, professional interaction with contacts at all levels.

　　2 years of customer service experience.

　　History of good attendance and work habits.

　　Ability to learn the ‘technical’ aspect of the swimming pool & spa industry.

　　Pool & Spa Industry experience preferred but not required

　　Pay: $18.00 - $20.00 / hour

　　We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

　　Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.