Company Description Work smart, have fun and make an impact!

　　Our purpose is to guide all companies toward a sustainable world.

　　EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

　　Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

　　Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

　　Job Description

　　Our Services of Engagement department engages and supports all companies to leverage EcoVadis solutions in order to foster continuous improvement of their business practices, ultimately contributing to a positive change at a global scale. 

　　Your tasks will be:

　　Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistanceTake appropriate steps to listen, understand, and engage with the customer to find solutions and communicate optionsDeveloping a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvementsUnderstanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's successCapturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participationAdditional responsibilities related to the function may be required Qualifications Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role.Fluent in Mandarin, and English is a must; proficiency in additional languages would be a plus.Ability to speak with a customer as a first-level supportCustomer and quality-oriented attitudeBeing open-minded and flexibleExcellent written and verbal communication skillsGood time management with strong organizational skillsInterest in Sustainability would be a plus Additional Information Beginning: ASAPVacation: 20 days paid per yearEmployer MPF Contribution will be paid by EcoVadisWorking Hours: 40 hours per week from Monday to FridayMedical Aid coverage in accordance with company policy Work Mode: Hybrid Work  

　　Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

　　Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

　　Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

　　Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).