Precipart, located in Farmingdale, NY, is looking for a Customer Accounts Specialist who will coordinate from the customer purchase order stage through delivery. This includes, initiating quotations for production items and overseeing contracted inventory levels and customer satisfaction measures. As a Customer Accounts Specialist, you will proactively communicate issues to all appropriate internal departments and take the lead to communicate resolution with customers. We are looking for someone who is customer-centric and can confidently recommend solutions to ensure customer satisfaction.

　　ESSENTIAL FUNCTIONS:

　　Oversee customer schedules and monitor our commitment dates against customer requirements

　　Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any)

　　Process customer purchase orders, inquiries, and/or customer issues related to orders

　　Process purchase orders and/or manufacturing orders for outsourced products

　　Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand

　　Gather and communicate, externally and internally, information pertaining to changes to existing orders

　　Track order activity and communicate any potential delivery problems

　　Update internal systems and customer portals in accordance with changes

　　Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution

　　Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders

　　Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard

　　Run customer specific reports and share data with customers

　　Provide pricing, inventory availability and production schedule information to customers

　　Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates.

　　Perform project work as assigned

　　Perform other duties as assigned

　　Responsible for conforming with the company’s quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices/behavior.

　　REQUIRED EXPERIENCE / SKILLS / EDUCATION:

　　Minimum 2 years’ experience working in a similar role (candidates with less experience can be considered for Coordinator level).

　　Associates degree required or equivalent work experience

　　Proficient in MS Excel, Word, Outlook

　　Must be customer focused

　　Must be analytical

　　Excellent communication skills

　　Able to meet aggressive deadlines

　　Adapt to changing priorities

　　Excellent organizational and multitasking ability

　　Assertiveness and confidence

　　Able to make decisions that will impact customers

　　Goal-driven with ability to work under pressure

　　Good problem-solving skills

　　PREFERRED EXPERIENCE / SKILLS / EDUCATION

　　Bachelor's degree preferred

　　Experience with Mapics or other MRP/ERP programs a plus

　　PAY RANGE: $27.00 to $30.00 an hour

　　WHAT WE'LL OFFER YOU IN RETURN:

　　Base salary plus incentive program

　　Paid time off (TOB, holidays, parental leave)

　　Medical, dental, vision insurance

　　Flexible Spending Account

　　Health Savings Plan

　　Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans

　　401k Profit sharing plan

　　Tuition Reimbursement

　　Employee Referral Bonus

　　National Employee Assistance Program

　　529 College Savings Program

　　Professional development and training

　　Brand new, modern workspace and manufacturing facilities

　　Company events and outings, from Employee Appreciation Day to professional sports games

　　Stable organization with opportunities for future growth within the company

　　ABOUT PRECIPART:

　　Precipart engineers, designs and manufactures high precision custom solutions for the world’s leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”.