We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

　　Customer Account Advisor

　　Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

　　Skills for Success

　　Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

　　The Work

　　Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

　　Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

　　Sell customers on the benefits of timely lease agreement renewal payments

　　Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

　　Assist with merchandise returns and guest deliveries as directed by management

　　Clean and certify merchandise in the Quality Assurance Center for all items personally returned

　　Complete and maintain weekly vehicle maintenance sheet and route sheets daily

　　Load, secure and protect product in company vehicle

　　Safely operate company vehicle

　　Assist the Sales Team as needed

　　Any reasonable duties requested by management

　　Requirements

　　United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

　　Must meet DOT requirements to obtain certification in required states (United States)

　　Ability to work schedule of hours varying from 8 am to 9 pm

　　Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

　　Two years of retail/customer service experience preferred

　　High School diploma or equivalent preferred

　　Excellent interpersonal and communication skills

　　High energy with the ability to effectively perform all functions of the store and multitasking effectively

　　Proper telephone etiquette

　　Uphold the Aaron’s Brand and protect company assets

　　Maintain a professional appearance

　　Proficient computer skills

　　Aaron’s Total Rewards

　　Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

　　Sundays off

　　Employee assistance program

　　Employee purchase program with exclusive discounts

　　Physical and financial well-being programs

　　Tuition reimbursement

　　Employee Business Resource Groups

　　401(k) plan with contribution matching

　　Paid time off, including vacation days, sick days, and holidays

　　Life and disability insurance

　　Medical, dental and vision insurance

　　Paid paternal leave

　　Stock purchase plans

　　Pay on Demand

　　**Benefits vary based on full- and part-time employment status.

　　About Aaron’s

　　At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

　　Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].

　　Aaron’s is an Equal Opportunity Employer.

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