Description

Job Title: Customer Support Specialist

Location: John Deere Financial, working remotely but must live locally to support onsite needs

Schedule: 1st shift, 40 hours per week

Work Hours: Between 6:55 AM and 6:05 PM (Central Time)

Overtime: Allowed but not mandatory

If you’re looking to join a dynamic team where you can make a positive impact while developing your skills, apply today!

Position Overview:

As a Customer Support Specialist, you will play a critical role in supporting our delinquent customers across all products. Your main responsibility will be to identify customer issues and take action by educating, motivating, and resolving delinquent accounts while maintaining customer relationships.

Key Responsibilities:

• Use telephone negotiation techniques to build and maintain relationships with customers, dealers, and the company.

• Review payment history and account information to determine solutions.

• Update and confirm debtor information accurately.

• Negotiate payment plan modifications in accordance with established policies and procedures.

• Administer collection efforts within federal and state regulations, as well as company policies.

• Assist with resolving account issues, including misapplied cash, and escalate problem accounts to supervisors when necessary.

• Skilled communicator who excels in both verbal and written interactions, thrives in problem-solving, and enjoys collaborating in a global team environment.

Requirements

Qualifications:

• Minimum of 1 year of experience in customer service.

• Ability to remain seated for extended periods while performing telephone-based tasks in a call center environment.

• Strong adaptability to shifting priorities and work activities.

• High computer aptitude, with the ability to quickly learn and apply new knowledge, including familiarity with mainframe and software applications.

What would make you stand out:

• Knowledge of negotiation techniques.

• Familiarity with John Deere Financial policies and procedures regarding collections.

• While a Bachelor's degree in business or a related field is preferred, it is not mandatory.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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