57821BR

　　Title:

　　Customer Account Manager

　　Job Description:

　　Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

　　We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

　　As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

　　The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

　　Position Summary:

　　The Customer Account Manager is a critical role within the Value Stream (VS). Reporting directly into the Customer and Contract IPT Lead, the Customer Account Manager coordinates all Value Stream (VS) functional departments to meet the needs of our key customers. They own all aspects of contractual adherence within a specific set of key customers; and will be the primary point of contact for those key contacts, within the Collins Aerospace MRO (Maintenance, Repair, Overhaul) business for unit variants repaired within the engine controls business unit.

　　Key Responsibilities:

　　Responsibilities detailed below summarize the key areas of ownership, however at times additional areas of responsibility may be requested.

　　Contract Management for high profile products/customers.

　　Annual contract review uplifts / Fixed price agreements /FNF Clause.

　　Single point of contact for customer communications and escalation (calls/emails etc.)

　　Quote holds

　　Manage customer calls and visits

　　Generation of internal and external customer metrics

　　Collate background information for customer discount requests and obtain approval via the approval list

　　Coordination of units through gates 0 to 5, including pool units.

　　Coordination of CSR activities in conjunction with the Commercial Manager and Operations

　　Scheduling of units within the platform

　　On Time Delivery Management

　　New Customer Communications and RFQ

　　Monitor and report on margin and productivity

　　Improvements

　　Adherence to contract requirements:

　　Warranty awareness (Warranty adjudication is completed by Commercial)

　　Quote Queries – Relating to contract or pricing agreements.

　　Status Reporting

　　Essential Criteria

　　Preferably educated to degree level and/or equivalent experience in a similar role.

　　Substantial experience in a customer facing role.

　　Substantial working experience/knowledge of excel is a must

　　Positive and pro-active, with a ‘can-do’ attitude.

　　Ability to work under pressure, in a face paced environment.

　　Excellent written and verbal communication, with an ability to influence others.

　　Desirable Criteria

　　Experience working in Aerospace or Automotive sector or similar.

　　Experience in SAP would be beneficial.

　　Experience in Salesforce (Case Management system) would be beneficial.

　　This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.

　　DISCLAIMER: Due to the nature of work candidates should be UK citizen/ EU Citizen/ Valid work permit holder. For further information contact us on: [email protected]

　　Auto req ID:

　　57821BR

　　Job Type:

　　Full Time-Temporary

　　Assignment Country:

　　United Kingdom

　　Total Years of Exp:

　　8 Assignment State:

　　West Midlands

　　Assignment Location:

　　Birmingaham

　　Experience Level:

　　Mid Level