The General Manager oversees the operations and marketing functions of their Profit Center. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the business area's profitability by building and maintaining a strong loyal customer base while adhering to company policies.

　　Duties and Responsibilities

　　Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded

　　Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same

　　Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy

　　Recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards

　　Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions. Personally contacts customers as appropriate

　　Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on profitability

　　Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws

　　Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships

　　Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate

　　Qualifications

　　Minimum of one year of supervisory experience.

　　Ability to analyze financial reports ( g ., understand the calculations on the P&L, coverage ratio, budget & expense reports, etc.) to create positive financial results at all times.

　　Exhibit strong verbal and written communication skills to deliver information clearly and effectively to customers and employees.

　　Ability to perform all non-management functions to assist when needed.

　　Demonstrated proficient customer service skills to provide best in class service.

　　Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

　　Ability to interpret a variety of instructions and proactively complete assigned duties.

　　Pay Range

　　$0.00 - 0.00 annually

　　Individuals with a disability may

　　request a reasonable accommodation related to our recruiting process. If you

　　would like to request an accommodation related to the recruitment process,

　　please email us at [email protected]. In your email, please include your

　　first and last name, phone number, the position and location for which you are

　　applying, and details pertaining to the accommodation request.

　　Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.