Your main responsibility as a Crew Member is to ensure that you are delivering the highest level of customer service, in a clean and safe environment. In addition to adhering to Policies and Procedures, you are responsible for: PEOPLE Following basic people essentials (eg. uniforms, grooming and punctuality). Understanding the how and why behind Policies and Procedures. Understanding and supporting the Open Door policy. Promoting teamwork to achieve restaurant goals. Assisting others when needed while demonstrating consideration for proper procedures. Following practices as set out in the Crew Essentials handbook. Following all reasonable instruction given by an authorised person (eg. crew trainer, manager, licensee) QUALITY, SERVICE, CLEANLINESS (QSC) Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation. Delivering fast, friendly and accurate service to all customers Adhering to restaurant performance standards for crew stations and as per shift manager directions Following directions for the implementation of new products and procedures. Actively supporting local and national promotions to maximise sales potential. Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations. FOOD SAFETY/ SANITATION/HYGIENE Following all food safety, sanitation and hygiene requirements and practices. CUSTOMER ENGAGEMENT Welcoming every customer with a smile and being genuinely friendly at all times. Attending to customers needs as a primary focus. Referring difficult customer enquiries to a Manager.