Job Description

　　Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

　　We’re looking for an amazing Specialist, Crew Hotel Relations to fill this role. You'll be responsible for reconciling crew hotel and transportation invoices provided directly from vendors that are contracted through HA Group. Specialists also handle any reimbursement exceptions sent from the ships that need additional review and approval. Along with invoices and reimbursements, specialists will manage sourcing and contracting for all HA Group drydock hotel blocks.

　　Here’s a summary of what Holland America Line is looking for in its Specialist, Crew Hotel Relations. Is this you?

　　Responsibilities:

　　Maintain positive working relationships with contracted hotels, transportation companies and port agents by reconciling invoices in a timely manner while upholding policies to ensure costs are kept as low as possible.

　　Manage important live reference documents to ensure information (including policies) are accurate for payment validation and for tracking purposes. This requires Excel formatting knowledge (formulas, data validation etc) and well as Track Changes within Word.

　　Effectively managing and communicating with internal and external contacts via email through a shared inbox.

　　Processing supplier’s personal information to create payment profiles within our company in a timely manner.

　　Coordinates with the drydock team to establish hotel needs for contractor hotel blocks, transportation, meeting rooms and meal arrangements. Can handle last-minute changes, and requests and resolve issues quickly.

　　Effectively communicate with ships and Payroll in a timely matter for any escalated crew reimbursement inquiries using a shared inbox.

　　P-card coding on high credit limit cards by deadlines.

　　Identify when a situation needs to be escalated to management for an exception to regular processes.

　　Conduct virtual trainings for current or new processes with internal team members or external partners as needed..

　　Requirements:

　　Intermediate knowledge of Microsoft Products such as Excel, Word, Outlook, and TEAMS.

　　Minimum 2 years of invoicing or accounting environment.

　　Please note that this position can be 100% fully remote, US Only (please note that Holland America Line is not setup to hire anyone in the following states: AR, DE, HI, ME, MN, MS, NE, NH, OK, SD, VT, WV, WY)

　　What You Can Expect

　　Cruise and Travel Privileges for You and Your Family

　　Health Benefits

　　401(k)

　　Employee Stock Purchase Plan

　　Training & Professional Development

　　Tuition & Professional Certification Reimbursement

　　Rewards & Incentives

　　Base Hourly Range: $18.32 to $24.71. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

　　Our Culture…Stronger Together

　　Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

　　Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

　　Americans with Disabilities Act (ADA)

　　Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]

　　#HAL