Job Description:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Job Description:

　　Manages diverse functions for the Credit Operations Inline Quality Assurance team. Functions managed may include: data management and metrics analytics, escalation research and inquiry, coordination of certain projects, associate training, service quality, and process improvement. Consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Responsible for the day-to-day resolution of complex problems and the execution of complex transactions, including research. Builds strong relationships with Business Partners across Credit Operations and LOBs. Knowledge acquired through increasingly responsible operations analysis work. Bachelor degree or equivalent preferred. Individual typically has 5-7 years of experience.

　　Responsibilities:

　　The candidate will liaise with Quality Assurance Managers, Process Owners, Risk and Business Support partners to provide quantitative analytics across high risk processes and key metrics.Produce and Analyze scorecards and monthly dashboards for senior leadership.Serve as central point of contact for research and inquiry from business partners, as well as facilitate challenge and resolution sessions.Responsible for creating and maintaining learning materials, processes, and procedures for the Inline Quality Assurance team.May lead certain projects that support multiple Inline Quality Assurance teams.The ability to manage, direct and co-ordinate multiple deliverables across multiple teams is essential to the role

　　Requirements:

　　Project Management experience.Organized, detail and process oriented with strong execution skills and ability to support senior leaders and business support manager for a line of business.Data analytics expertise - analyze data / trends to paint picture of current state, distill key learnings and effectively present improvement recommendationsThe role requires a flexible approach that can deal with problems that require pragmatic solutions and innovative thinking.Able to effectively collaborate, influence and navigate the enterprise; research and resource information across the bankDemonstrated PowerPoint presentation skills and ability to target messaging to different audiencesProficient with Microsoft Office tools (e.g. Excel)Enthusiastic, energetic, determined and positive - especially under pressureKnowledge and understanding of Global Operations businesses

　　Other Qualifications:

　　Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40