Responsibilities

　　Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment.

　　Assess credit risk and determine customer’s credit limit as well as payment terms based on the customer’s credit risk.

　　Take inbound and make outbound calls to customers to resolve payment and collection issues.

　　Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company.

　　Make recommendations to Credit Manager/Team Lead on problem accounts.

　　Monitor and release of customer orders blocked for credit review.

　　Investigate and resolve issues related to payments made by Credit Card and checks.

　　Update customer details/communication in credit files timely.

　　Communicate effectively with all levels of employees, including management

　　-Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties.

　　Handle highly confidential records discreetly

　　Qualifications

　　High School graduate or equivalent; higher education is a plus.

　　Demonstrated English proficiency, at least B2 verbal and written.

　　Experience processing credit card payments and investigating credit card payment errors.

　　Minimum of 3 years of experience in a financial field, preferably credit and collections.

　　Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel)

　　SAP experience desirable.

　　Creativity, negotiation / mediation skills are essential.

　　Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work.

　　Excellent written and verbal communication skills.

　　Ability to handle and prioritize multiple tasks simultaneously.

　　Proven ability to work in a team environment and contribute to the overall team success and meeting objectives.

　　Willingness to openly receive and provide feedback.

　　Productivity / Ongoing improvement mindset