Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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　　Create your journey at Amex GBT!

　　Dedicated Account

　　Operation Hours 9:30am-9:00pm EST

　　Monday- Friday

　　As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

　　We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

　　We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

　　What You’ll Do on a Typical Day

　　Advise and arrange travel for corporate business customers (both individuals and groups)

　　Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

　　Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

　　Use various Global Distribution Systems (GDSs), including Sabre. Training may be provided

　　Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

　　Use positive telephone service techniques and act on special customer requests

　　Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

　　We look forward to sharing more detailed job functions and key performance indicators during the interview process.

　　What We’re Looking For

　　Passion for excellence in client service, including proactive anticipation of needs

　　Native GDS expertise (Sabre)

　　Professional communication (written and verbal)

　　Attention to detail

　　Act with integrity, and look after personal traveler information

　　Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

　　Resolving customer issues quickly and independently / with supplier

　　Teamwork and openness to feedback

　　Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (1:00pm-9:00pm ET) Monday-Friday.

　　Location

　　United States - Virtual Location

　　The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

　　This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

　　Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

　　The #TeamGBT Experience

　　Work and life: Find your happy medium at Amex GBT.

　　Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

　　Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

　　Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

　　We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

　　Wellbeing resources to support mental and emotional health for you and your immediate family.

　　And much more!

　　All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

　　We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

　　What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

　　Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)