Thank you for your interest in careers at EBNHC!

　　Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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　　Current Employees of EBNHC - Please use the internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.

　　To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .

　　Time Type:

　　Full time

　　Department:

　　Registration

　　All Locations:

　　East Boston

　　Description:

　　A Registration Team Leader is a critical position within Registration that provides performance coaching and training of new staff; as well as oversees the department’s daily workflows in the absence of the department Supervisor. The Team Leader supports the Supervisor by ensuring Registration management, efficient performance and completion of daily administrative tasks when the Supervisor is not physically present in the department. This position also supports in overseeing the day to day workflows of the staff by making adjustments to staff assignments, scheduling, etc. as needed. In addition, s(he) makes recommendations for improvements within the department as well as handles patient complaints. This step on the Patient Access career ladder is generally achieved through internal promotion. Professional staff in this position demonstrates strong leadership, superior customer service, written and verbal communication, judgement and problem solving skills. The Team Leader is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information

　　Essential Duties and Responsibilities:

　　Acts as a mentor to new and existing registration staff.

　　Works with supervisor to orient and train new staff to department policies, procedures and work flow.

　　Demonstrates excellent leadership in all areas of responsibility for Patient Access Representatives, Patient Access Coordinators and Insurance Coordinators.

　　Coordinates the day to day workflow for assigned clinical areas. This includes the registration of patients to ensure efficient patient flow.

　　Manages workload for line staff and adjusting staffing levels to meet the needs of the clinical areas.

　　Displays superior customer service skills. Assists patients to resolve complaints or concerns. Reports all incidents to supervisor.

　　Maintains patient confidentiality at all times.

　　Maintain cash handling in accordance with department and health center policies and procedures.

　　Demonstrates initiative, reliability, flexibility, and organizational skills.

　　Demonstrates substantial knowledge of all the registration departments to ensure proper information is forwarded to staff as needed.

　　Demonstrates excellent communication skills. Promotes clear and concise communication between staff in order to achieve a healthy and effective atmosphere within the department.

　　Promotes a sense of teamwork within the department.

　　Provides evening/floating holiday coverage on a rotating basis.

　　Responsible for coordinating the maintenance, troubleshooting, and obtaining servicing for all printers, fax machines, and copiers in the Practice Team by processing work orders to facilities and IT

　　Follows departmental guidelines for emergency situations.

　　Interpreting skills used appropriately within all practices as needed.

　　Participate in the planning of continuous improvement in skill development and training for all registration staff and any other staff performing a registration function.

　　Participates in departmental process redesign, quality assurance activities, and special projects as assigned.

　　Act as a liaison between Patient Access departments and the clinical team. Reports any relevant issues to the supervisor

　　Carries change and makes rounds as needed to ensure the departments are running smoothly. Addresses any concerns or feedback from staff and/or patients

　　Provide feedback to the Supervisor regarding staff as part of their development or performance reviews.

　　Recognizes issues pertaining to staff and bring them to the attention of the leadership team for proper resolution. This may include attendance and punctuality issues, dress code, non-compliance or work related issues.

　　Forwards feedback and/or letters from staff. Updates supervisor of new workflows or workflow ideas.

　　Attends safety committee walk-throughs, drills and/or meetings as needed and requested by Supervisor.

　　Assist Supervisor with approving time off for staff.

　　Assist Supervisor with the staff schedule to coordinate coverage

　　Coordinates the ordering of office supplies for assigned clinical areas through Supervisor

　　Assumes additional responsibilities during Supervisor’s absence, as requested.

　　Adheres to department policies regarding attendance and punctuality.

　　Adheres to EBNHC and departmental policies & procedures.

　　EDUCATION:

　　High School graduate or equivalentEXPERIENCE:

　　Minimum of 3 to 5 years experience in a medical office setting

　　Knowledge of managed care, the various insurance plans, registration practices and protocols

　　Understanding of and experience with EBNHC systems, processes, policies and procedures a plus

　　​SKILLS/ABILITIES:

　　Strong initiative and leadership skills

　　Exceptional customer service and problem solving skills

　　Excellent communication and interpersonal skills

　　Strong organizational and time management skills

　　Strong computer skills

　　Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously

　　There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.

　　Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.

　　Medical & Dental Coverage

　　Life and Disability Insurance

　　Privileges at Boston Medical Center for Providers

　　401(K) Retirement Plan

　　Educational Assistance

　　Flexible Spending & Transportation Accounts

　　Paid Holidays, Vacations, Sick and Personal Time

　　A Generous Staff Development Benefit

　　Excellent Malpractice Coverage

　　A Designated Medical Staff Office for Physician Support

　　Free Parking

　　And Much More…