What Individualized Care contributes to Cardinal Health

　　Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before.

　　Responsibilities

　　• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution

　　• Create and complete accurate referrals and applications and keep updated on policy or proceduralchanges

　　• Manage workload of inbound faxes (if applicable)

　　• Investigate and resolve patient/physician inquiries and concerns in a timely manner

　　• Enter detailed information into company proprietary software while conversing via telephone

　　• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information • Interact with the patient referral sources to process new applicants

　　• Follow up with other internal team members regarding next steps

　　• Communicate with external constituents including physician offices and pharmacies

　　• Ability to identify, document and submit Adverse Events during customer contact or via received documentation

　　Qualifications

　　• Minimum high school diploma or GED preferred

　　• Basic computer knowledge, Microsoft systems

　　• Strongcommunication/customerservice skills

　　• Ability to be an independent worker and self-directed

　　• Ability to sit for long periods of time in a cubicle setting

　　• Demonstrate superior customer support talents

　　• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

　　• Medical Terminology preferred

　　• Ability to work any Schedule between 7:00am – 7:00pm (CST) M-F

　　What is expected of you and others at this level

　　• Applies acquired job skills and company policies and procedures to complete standard tasks

　　• Works on routine assignments that require basic problem resolution

　　• Refers to policies and past practices for guidance

　　• Receives general direction on standard work; receives detailed instruction on new assignments

　　• Refers to policies and past practices for guidance

　　• Receives general direction on standard work; receives detailed instruction on new assignments

　　• Consults with supervisor or senior peers on complex and unusual problems

　　TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.

　　This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am – 7:00pm CST.

　　REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

　　Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable .

　　• Download speed of 15Mbps (megabyte per second)

　　• Upload speed of 5Mbps (megabyte per second)

　　• Ping Rate Maximum of 30ms (milliseconds)

　　• Hardwired to the router

　　• Surge protector with Network Line Protection for CAH issued equipment.

　　Anticipated hourly range: $17.80 per hour - $21 per hour

　　Bonus eligible: No

　　Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

　　Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 03/18/2024 *if interested in opportunity, please submit application as soon as possible.

　　Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

　　Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

　　To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

　　We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

　　Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

　　We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

　　With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

　　On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

　　One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a "Year of Service” for all Cardinal Health employees around the world.

　　View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)

　　Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.