GENERAL SUMMARY:

　　Who We AreWith three campuses along Colorado s Front Range, FRCC is the state s largestcommunity college. We enroll close to 28,000 students annually from ourdiverse service area, which offers a variety of cultural and recreationalactivities.

　　Each year approximately 5,000 FRCC students transfer to four-year universitiesand FRCC offers more than 36 career training programs that prepare studentsfor immediate employment and rewarding careers. Last year, more than 5,000high school students took concurrent enrollment classes with us, earningcollege credit without having to pay college tuition. And we were recentlyranked as one of the Top Online Colleges in the country by Newsweek.

　　One of FRCC s main goals is to offer educational excellence for everyone. Thecollege s strong commitment to student success means we start by creating aninclusive and equitable environment one where both students and employees feelthey belong and are supported. FRCC s focus on diversity, equity and inclusionis woven into the fabric of our college conversations and decision-makingprocesses. We are actively seeking to hire a workforce that reflects thediversity of our student body.

　　The college is also an emerging Hispanic Serving Institution. For us, becomingan HSI is an intentional commitment to being a college where our Latinx (andother historically marginalized) students thrive.

　　FRCC employees and leaders work hard to create a culture of collaboration,innovation and pride. We re looking to hire people who share thesevalues along with our commitment to student success, equity and excellence.

　　Who You AreAs the College Information and Visitor Services Coordinator, you play acritical role in creating a positive and welcoming experience for prospectivestudents, current students, community members, and other externalstakeholders. You will work under the direction of the Assistant Director andwill be responsible for establishing positive first impressions for allcustomers interacting with the College Information Center. You will supervisestaff of both the Welcome and Call Centers including full-time, part-timehourly, and student staff. You will also offer event support for thedepartment of Admissions, Recruitment and Orientation including support withregistration, sign-in processes, event set-up and other event specificrequirements. Additionally, you will also assist with inquiry management bymanaging the department email account, responding to prospective studentquestions, and documenting these interactions in the department clientmanagement system.

　　The College Information and Visitor Services Coordinator contributes to theoverall positive perception of the institution, its commitment to studentsuccess, and its dedication to providing a welcoming and informativeenvironment for all who interact with the College Information Centers.

　　This position does have the opportunity to work remotely occasionally but doesrequire a strong on-campus presence and will need to travel to all three FRCCcampuses.

　　Please note: You need to be a Colorado resident on your first day ofemployment.

　　SALARY: $53,300 - $55,965/annually

　　BENEFITS: Please visit here to find more information about APT & FacultyBenefits: https://internal.cccs.edu/human-resources/employee-benefits/ .

　　SELECTION PROCESS: Position will remain open until filled with a prioritydeadline of February 4, 2024. This posting may be used to fill multiple orsimilar positions.

　　Preliminary screening will be made on the basis of completed applicationpackage submitted by candidate. In your application please include a resumeand cover letter that specifically addresses how your background andexperience align with requirements, qualification and responsibilities of theCollege Information and Visitor Services Coordinator.

　　Primary DutiesCollege Information Center Services Operations and ManagementManage the College Information Centers, including the Welcome Centers andCall Centers.Develop and maintain processes and procedures in consultation andcollaboration with appropriate departments and the Assistant Director.Serve as the main contact for the Admissions, Recruitment and Orientationdepartment, answering the college/campus phone lines and personally greetingand referring callers to the appropriate information in a helpful and friendlymanner.Set the tone of positive first impressions for all individuals who interactwith the College Information Centers. This involves creating an atmosphere ofwarmth, approachability, and helpfulness.Provide leadership to the College Information Center team, includingrecruitment, training, supervision, and leadership for the Welcome Centerstaff.Conduct regular meetings to foster a supportive atmosphere conducive topersonal and professional development.Maintain awareness of general policies, procedures, calendar of events, andchanges that may occur within FRCC Enrollment Management & Student Success andother departments that relate to student services as delivered by CollegeInformation Centers.Remain informed about all college department's activities, events, andissues in order to provide accurate information and appropriate referrals.