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Coordinador Post-Venta – Meses sin intereses
Coordinador Post-Venta – Meses sin intereses-March 2024
Ciudad De Mexico
Mar 28, 2026
About Coordinador Post-Venta – Meses sin intereses

  The Business Dev Sr Officer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

  Responsibilities:

  Ensure the fulfillment of the sales goals for the segment in the assigned geographical area. (portfolio growth, cross-selling, new customers and current customer retention).

  Integrates subject matter and industry expertise to identify business development opportunities.

  Applies in-depth sales knowledge to identify and implement best practices within the marketplace.

  Partners with management to develop pricing strategy, value proposition and program design.

  Applies in-depth disciplinary knowledge to analyze competitor and market intelligence.

  Negotiates complex and variable contracts. Influences decisions through advice and counsel.

  Evaluates moderately complex and variable issues with substantial potential business impact.

  Develops and maintains relationships with clients. Creates a positive culture for long term sustained client retention and growth.

  Increases sales awareness throughout all levels within assigned territory.

  Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  Qualifications:

  5-8 years experience in sales of financial products.

  Consistently demonstrates clear and concise written and verbal communication skills

  Ability to work to deadlines.

  Highly motivated and result driven

  Education:

  Bachelor’s/University degree or equivalent experiencePRINCIPALES FUNCIONES

  Gestionar el equipo de pago a meses sin intereses post venta (6 FTE).

  Planificar y dar seguimiento a la gestión de recursos para alcanzar los objetivos del equipo.

  Administrar las cuotas sin ingresos financieros por intereses (segundo mayor ingreso de la tarjeta de crédito)

  Colaborar con otros departamentos (Back Office, Proveedores, Negocios de Tarjetas de Crédito entre otros) para asegurar una excelente comunicación y cumplimiento de proyectos.

  Identificar áreas de oportunidad para mejorar los procesos internos y externos.

  Administrae todos los programas de meses sin intereses como Pase Anual, Beneficio Oro y Campañas de Tarjetas de Crédito.

  Gestionar todas las reclamaciones de los centros de llamadas con respecto a IWI (meses sin intereses)

  Monitorear en tiempo real las transacciones de IWI para validar que todas las promociones estén vigentes para que los clientes puedan realizar una transacción exitosa

  SE REQUIERE:

  Licenciatura económico administrativa

  Manejo de personal (5 años)

  Experiencia industria bancaria (no operativa) estratégica-administrativa

  Manejo de Office

  DESEABLE:

  Inglés intermedio-avanzado

  Conocimiento en medios de pago

  Conocimiento en Gerencia de Producto y proyectos

  Job Family Group:

  Consumer Sales

  Job Family:

  Consumer Business Development

  Time Type:

  Full time

  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

  View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

  View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

  View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

  Citi is an equal opportunity and affirmative action employer.

  Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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