Job Number 24014795

　　Job Category Sales & Marketing

　　Location Sheraton Essen Hotel, Huyssenallee 55, Essen, Germany, Germany

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

　　CANDIDATE PROFILE

　　Education and Experience

　　• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

　　OR

　　• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

　　CORE WORK ACTIVITIES

　　Building Successful Relationships that Generate Sales Opportunities

　　• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

　　• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

　　• Develops relationships within community to strengthen and expand customer base for sales opportunities.

　　• Manages and develops relationships with key internal and external stakeholders.

　　• Provides accurate, complete and effective turnover to Event Management.

　　Managing Sales Activities

　　• Participates in sales calls with members of sales team to acquire new business and/or close on business.

　　• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

　　Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

　　• Identifies new business to achieve personal and location revenue goals.

　　• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

　　• Closes the best opportunities for the location based on market conditions and location needs.

　　• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

　　Providing Exceptional Customer Service

　　• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

　　• Services our customers in order to grow share of the account.

　　• Executes and supports the company’s customer service standards.

　　• Provides excellent customer service consistent with the daily service basics of the company.

　　• Sets a positive example for guest relations.

　　• Interacts with guests to obtain feedback on product quality and service levels.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.