We are seeking a dynamic and customer-centric individual to join our team as a Customer Relationship Specialist. In this role, you will be responsible for managing and enhancing our relationships with clients, ensuring their satisfaction, and going above and beyond to exceed their expectations. The ideal candidate will have a passion for customer service, exceptional communication skills, and the ability to cultivate strong, long-lasting relationships.

　　Responsibilities:

　　Drives multiple complex operational processes, such as Compliance queries and solutions, resolve data management cases, Contracts complex situations and non-standard cases.

　　Acts as a project manager for moderately complex, small to medium projects.

　　Produces moderately to highly complex deliverables, analyses and reports using business applications, making recommendations and/or decisions on common issues.

　　Drives continuous process refinement and improvement by applying a solid understanding of internal business processes and policies.

　　Understands complex business issues and makes appropriate recommendations by applying intermediate subject matter expertise.

　　Provides guidance and leadership to entry level employees.

　　Education and Experience Required:

　　First level university degree or equivalent experience; may have advanced university degree.

　　Typically 4-6 years of experience in a business related function, preferably finance, accounting, or compensation.

　　Knowledge and Skills:

　　Advanced communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required, Portuguese is a plus

　　Strong knowledge and skills with business applications (e.g., Excel, Power BI,)

　　Ability to work as both a member and leader of a team

　　Solid understanding of internal business processes and policies.

　　Project Management skills and customer relationship management

　　Power BI dashboard creation

　　Demonstrated passion for understanding and meeting customer needs.

　　Ability to empathize with customers and tailor solutions to their unique requirements

　　Ability to convey complex information in a clear and concise manner.

　　Ability to collaborate effectively with cross-functional teams to address customer issues.

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).